Rick Koertge is a seasoned Senior-Tech Business Analyst at AT&T, where he leverages over 20 years of experience in the telecommunications industry to drive strategic initiatives and optimize operational efficiencies. Known for his innovative approach, Rick has successfully led cross-functional teams in implementing cutting-edge technology solutions that have increased customer satisfaction year over year. His expertise in analytics and business has been instrumental in identifying trends to help shape the organization's systems development shaping AT&T's competitive strategies. A passionate advocate for digital transformation, Rick is committed to fostering a culture of continuous improvement and innovation within the organization.More...