Experienced Customer Suppot/Success Manager with 14+ years in SaaS and remote team leadership, specializing in customer retention, onboarding, and process optimization. Proven track record of increasing retention by 25%, reducing support load by 40%, and building engaged customer communities. Seeking remote opportunities to drive client success and long-term growth.More...
Italo Andrade de Souza
Head of Business Operations@AmpiFire
Verified
Business Operations Specialist & Business College ProfessorMore...