Helpdesk Manager, I have successfully led a team of IT professionals in providing excellent technical support and customer service. I have implemented effective helpdesk strategies, resulting in improved efficiency and customer satisfaction. I have also streamlined the ticketing process to ensure timely resolution of issues. My ability to manage and train staff has significantly improved team productivity. Additionally, I have successfully implemented new helpdesk software that increased operational efficiency.More...
Alby Azevedo
Product Designer@Alby Foundation
Verified
I am a product designer, passionate about technology and a professional dedicated to developing projects that offer cutting-edge services to financial institutions, boosting global startups.
I have received nominations, recognitions and global awards, such as in Atlanta (USA) from the National Academy of Television, which indicates the best project producers through the Emmy Awards in 2019, Amsterdam, at Ashoka ChangeMakers in 2017, received the Astronaut Trophy in Rio de Janeiro in 2016, won the IT PRO Innovation challenge in England in 2009, received the Innovator award in Spain also in 2009 and was the winner of the INOVABRA challenge, from Banco Bradesco in 2016. I have stood out in competitions such as Founder’s Institute, Innovativa Brasil, Social Good Fashion Lab, and the Innovation Lab in the Fashion Chain of the C&A Foundation.More...