Trilingual FR–ES–EN, with 10 years of international teaching experience / 8 years in sales & customer relations
Language Teacher / International Trainer (FR/EN/ES) — Employee/Freelancer (2015–present)
In-person and online teaching for an international audience.
Personalized follow-up & needs analysis.
Creation of learning paths, digital content & reporting.
Independent management of a client portfolio: scheduling, invoicing, customer satisfaction.
Organization/coordination of cultural and linguistic immersion stays in FR/ES: logistics, partners, itineraries.
Institutions:
USA: Penobscot School, French Encore, ISL, Logic Tension.
Spain: Languages4Life, Walk Idiomas, CuatroVientos, CNAI, Les Cours de Maité.
Luxembourg/Poland: Berlitz, EducateMe, Profilingua.
London: Berndt Education, FPM.
Pau: Alpha Langues, Classgap (online platform).
Sales & Customer Relations — (2009–2017)
Premium customer service & retention.
Needs analysis, tailored advice, upselling.
Handling complaints & sensitive situations.
Cash register management, bank deposits, store opening/closing.
Visual merchandising, stock management & inventories.
Cash register training, team support, KPIs, targets & commercial performance.
Companies: Friday’s Project (Spain), Morgan (Store Manager, Spain), Claire’s (France), Jules (France), Calzedonia (FR/ES), Pandora (Spain), Bimba y Lola (Spain), Mango (France, assistant manager).
🤝 STRENGTHS & KEY SKILLS
Comfortable in intercultural settings; patient, reliable, responsible; highly adaptable.
Strong organization & high emotional intelligence.
Problem-solving, expectation management & customer loyalty.
Proactive communication, empathy & diplomacy.
Planning, full autonomy, project management & collaboration with international partners.
Digital: Google Suite, Canva, LMS tools, training platforms, CRM (quick learner), Zoom / Teams / Meet.More...