Senior learning and development professional with multi-faceted experience helping government agencies, corporate entities, and non-profit organizations streamline business processes and increase efficiency. Expert in analyzing existing operations and implementing strategic processes and technologies to improve organizational performance. Skilled trainer in designing and delivering classroom and Web-based instruction, evaluating and reporting results, and creating competency and knowledge-based assessments. Managed diverse teams of document specialists and trainers. Authored numerous training materials, particularly in health care, and throughout the software development life cycle, incorporating current trends, tools, and technology.More...