As a Guest Relations Agent at Aloft Hotels, Merica Seales' role includes ensuring high-quality guest experiences, handling customer inquiries and complaints, and facilitating smooth communication between guests and hotel departments. Her responsibilities also involve managing reservations, providing information about services, rates and amenities, and maintaining a deep knowledge of the hotel's operations and surroundings. She plays a crucial role in enhancing customer satisfaction and loyalty, thereby contributing to the hotel's overall revenue and reputation.More...