I am an experienced Client Operations and Customer Success leader with a strong track record in healthcare technology, public administration, and service delivery. Currently Director of Client Operations at Fusion Health, I specialize in leading customer success and implementation teams, driving process improvement, aligning cross-functional teams, and delivering impactful solutions for complex organizations.
With a Master of Public Administration and previous leadership roles at companies like Unite Us, I bring expertise in client engagement, operational strategy, and building trusted partnerships across healthcare, government, education, and nonprofit sectors. I’m passionate about helping organizations streamline operations, improve client outcomes, and strengthen community well-being.
I’m available for short-term projects focused on optimizing customer success, improving processes, enhancing team performance, or advising on operational and technology strategy.More...