With over 20 years of hands-on experience managing global operations encompassing more than 12,000 employees across Saudi Arabia, the UAE, Jordan, Egypt, Europe, CIS regions, and India, I have led initiatives across a diverse range of industries, including the Government Sector, Oil & Gas, Real Estate, FMCG, Metals, Utilities, Hospitality, Fine Dining, QSR, Retail (Food, Fashion, Hypermarkets, Supermarkets), Consumer Electronics, Construction, Maritime Logistics, and currently Business Services & Advisory.
As a proven expert in transformation, I specialize in designing and automating hire-to-retire processes, incorporating SLA (Service Level Agreements) and OLA (Cross-Functional Operational Level Agreements) to measure service efficiency and ensure satisfactory outcomes with a guaranteed ROI (Return on Investment).More...