alida groups🔗https://www.alida.com/
Industry:
Administrative and Support Services
Company size:
201-500 employees
Company Employees
AS
Adya Shukla
Senior Director, Professional Services @alida groups
Verified
--> Global experience in program management, service delivery and leading cross-functional teams --> Proven success driving operational excellence, process optimization, automation and AI tools to improve efficiency and reduce TTV by 40% --> Delivered 100+ CX transformation projects for Fortune 500 clients, contributing to USD 60M ARR and achieving a 90% CSAT and 89% renewal rate --> Expertise in scaling professional services, and operations, building PMO frameworks, and spearheading strategic initiatives that enhance product-market fit --> Strong data-driven decision-making and stakeholder management skills, collaborating with C-suite and senior leadership to execute high-impact initiatives and deliver measurable business results I love networking with people and having virtual coffees! I am always happy to share my experiences and be of service to others.More...