10+ Yrs Customer Success & Growth Leader | Web3, B2B & SaaS Expert | Strategic Partnerships, Retention & Expansion | Scaling Teams & Processes
With over ten years of experience in Customer Success and Operations, I specialize in driving growth, retention, and expansion for SaaS and digital platforms. I’ve led enterprise and strategic partnerships, crafted data-driven customer engagement strategies, and optimized renewals and upsells driving measurable revenue impact.
My experience focuses on managing high-value customer portfolios, maintaining strong engagement rates, and developing retention strategies that have significantly reduced churn and increased contract value. I’ve led executive-level business reviews, built customer health frameworks, and refined onboarding processes to improve satisfaction and unlock new growth opportunities. Whether it's streamlining renewal workflows, expanding key accounts, or collaborating cross-functionally to enhance the customer journey, I focus on creating seamless, scalable experiences that drive results.
I’m passionate about helping companies build long-term, successful customer relationships through proactive engagement, strategic alignment, and value-driven advocacy. If you’re looking for someone who can translate customer date and insights into action to drive real impact, let’s connect!More...