Call Center Representative@Affinity federal credit union
Verified
**Executive Summary: Kelly Zapata**
Kelly Zapata is a dedicated and results-driven Call Center Representative at Affinity Federal Credit Union, where she has been delivering exceptional customer service for over five years. With a keen ability to navigate complex financial inquiries and a passion for helping members achieve their financial goals, Kelly has become an invaluable asset to her team.
Her expertise in communication and problem-solving has consistently resulted in high customer satisfaction ratings and numerous commendations from both clients and colleagues. Kelly's proactive approach to identifying customer needs and providing tailored solutions has contributed to a significant increase in member retention and loyalty.
In addition to her role at the call center, Kelly is actively involved in Affinity's community outreach programs, where she volunteers her time to educate local residents on financial literacy and empowerment. Her commitment to professional development is evident through her ongoing participation in industry workshops and certifications.More...