AeC Contact Center
Company Employees
Marina Andrade
Nurse Educator
Verified
Enfermeira, pós graduada em auditoria de contas médicas. Carreira desenvolvida na área de análise de contas, faturamento, negociações em seguradoras de saúde como United Heart Group.More...
Mariana Queiroz
IT Coordinator @AeC
Verified
Professional with solid experience in IT Governance, serving as Manager, Leader, or Coordinator, with a focus on strategic alignment between IT and business, operational efficiency, and regulatory compliance. • Experience in developing and monitoring IT policies, implementing frameworks such as COBIT, ITIL, and ISO 27001, and overseeing audits and certifications like PCI DSS. • Skilled in identifying and mitigating technological risks, business continuity planning, and implementing information security strategies to protect critical data. • Proven leadership in setting goals, KPIs, and SLAs, aligning IT operations with organizational objectives, and driving continuous improvement. • Responsible for managing significant IT budgets, coordinating resources and teams to maximize the value of technological investments and ensure the financial sustainability of operations. • Strong relationship-building skills with technical and operational teams, technology vendors, partner companies, clients, and senior management to ensure alignment in goal execution.More...