Fatma Almutaiwei is a dedicated Service Quality Analyst at ADCB Bank, where she leverages her keen analytical skills to enhance customer satisfaction and streamline service processes. With over five years of experience in the banking sector, Fatma has successfully led multiple initiatives that improved service delivery and increased client retention by 15%. She holds a degree in Business Administration from the American University of Sharjah, which complements her strategic approach to problem-solving and innovation. Fatma is passionate about fostering a customer-centric culture and continuously seeks opportunities to elevate the bank's service standards.More...