Mafalda Assis, as Team Manager at Acticall, you are responsible for overseeing the overall performance of your team, ensuring that all operations are running smoothly and efficiently. This involves managing team members, setting goals, implementing strategies, and monitoring progress. The company's focus is on providing high-quality customer service solutions, which requires your team to be well-trained, motivated, and customer-oriented. Your role also necessitates a strong understanding of the company's services and the ability to communicate effectively with both your team and upper management.More...