Cynthia "Cindy" Wright is an accomplished Call Center Manager specializing in fraud and dispute resolution, with over 15 years of experience in the financial services industry. Leveraging her keen analytical skills and a passion for customer advocacy, Cindy has successfully led her team to reduce fraud incidents by 30% over the past two years. Her innovative approach to process optimization and employee training has enhanced customer satisfaction rates, securing her recognition as a leader in operational excellence. Cindy holds a Bachelor's degree in Criminology from USF and a Paralegal Certificate from University of Miami. She is committed to fostering a culture of integrity and efficiency in her organization.More...