Itallo Santos is a dynamic Cruise Consultant at MSC Cruises, where he leverages over a decade of industry experience to craft unforgettable travel experiences for his clients. Known for his exceptional customer service and deep knowledge of global destinations, Itallo has successfully increased customer satisfaction rates by 30% over the past two years. His innovative approach to personalized cruise packages has not only boosted sales but also earned him the prestigious MSC Excellence Award in 2022. Outside of work, Itallo is a passionate advocate for sustainable tourism, often volunteering with local environmental organizations to promote ocean conservation.More...