Vanessa Quashie, as a Customer Service Specialist, is responsible for managing customer queries and complaints. She monitors and maintains the quality of customer service by tracking incoming calls and customer satisfaction levels. Vanessa also provides training and assistance to her team members, contributing to the overall improvement of customer service. Her strong communication and problem-solving skills have been instrumental in resolving complex customer issues, leading to increased customer retention and satisfaction. Vanessa consistently exceeds her performance targets, demonstrating her commitment to excellence in customer service.More...