Systems Operations Executive@Edwardian Hotels London
Verified
I am a detail-oriented and tech‑savvy Hospitality Operations Systems Executive with over 9 years of global hospitality experience, combining operational excellence, digital transformation, and ESG strategy across luxury hotels and consulting environments.
Spearheaded the deployment and optimisation of Opera Cloud PMS, Salesforce CRM, and Duetto RMS, driving cross-functional efficiencies and enhanced guest experiences.
Delivered strategic revenue and ESG-related initiatives, including a Scope 3 supply‑chain project and upsell transformation, resulting in measurable improvements in service quality and margin.
As a Chartered Accountancy finalist (ICAI) and MSc in International Hotel & Tourism Management alumnus, I balance rigorous financial insight with operational adaptability.
Recognised for elevating operational standards, driving analytics-led decision-making, and facilitating commercial transformations within high-performance teams.
✅ Key Strengths & Achievements
Revenue Operations & Systems Integration: Automated rate management, booking flows, and upsell processes through tech integration—improving booking pace, reducing errors, and increasing incremental revenue.
Data & Reporting Leadership: Designed MIS dashboards and performance reports used in executive reviews and forecasting across multi-property portfolios.
Cross-Functional Collaboration: Acted as liaison between IT, revenue, revenue management, finance, and marketing teams to ensure system alignment.
ESG & Cost Efficiency: Executed sustainable supplier programme aligned to ESG frameworks, optimizing Scope 3 visibility and reducing operational waste.More...