Throughout my career, I’ve led transformative initiatives that drive efficiency, innovation, and measurable impact. I’ve spearheaded IT projects that reshaped team collaboration, leveraging forward-thinking strategies and dynamic documentation to keep stakeholders engaged and thriving. I’ve taken the lead in automating processes, launching digital systems, and establishing myself as a trusted expert in Salesforce and Marketing Cloud solutions.
I’ve been at the forefront of digital transformation, modernizing systems and delivering tech-powered experiences that elevated operational efficiency. Building lasting client relationships has been another highlight—I secured a 90% retention rate and extended client tenure by driving exceptional performance improvements. Earlier in my career, I delivered tangible business growth by leading efforts that resulted in significant revenue increases and new business development.
From process automation to digital transformation and client success, I’ve built my career on a foundation of innovation, strategic thinking, and delivering results.More...