James Simpson is a dedicated front desk and audit professional at Howard Johnson's in Gillette, Wyoming, where he excels in ensuring seamless guest experiences and maintaining operational efficiency. With over five years of experience in the hospitality industry, James is known for his meticulous attention to detail and exceptional customer service skills. He has successfully implemented several process improvements that have enhanced guest satisfaction and streamlined audit procedures. Outside of work, James is passionate about outdoor activities and volunteers at local community events, further enriching his connection with the community he serves.More...