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Work Background
DoiT InternationalSenior Account Executive
Feb. 2023 - Dec. 2023Chicago, Illinois, United States · RemoteDoiT International, a strategic partner of Google Cloud Platforms and Amazon Web Services, tackles complex problems of scale for our customers, using our expertise in resolving problems, coding, algorithms, complexity analysis, and system design.
SADAAccount Executive
Oct. 2020 - Nov. 2022Chicago, Illinois, United States
BitTitanGlobal Senior Strategic Account Manager
Mar. 2019 - Sep. 2020
ForcepointSenior Technical Account Manager
Apr. 2018 - Mar. 2019Austin, Texas Area
SoftchoiceSenior Microsoft Solutions Architect
Aug. 2017 - May. 2018Dallas/Fort Worth Area
MicrosoftSenior Technical Account Manager
Jun. 2016 - Aug. 2017Austin, Texas Area
Surgient, Inc.Senior Consultant
Dec. 2007 - Jul. 2008• Interacted directly with customer to design and implement the Surgient Virtual Automation Platform within the customer’s existing virtualization environment. Consulted clients on the best use of the Surgient product for QA/Test Lab automation, online training automation and POC/Software evaluation delivery.
• Worked intimately with VMware ESX, Microsoft Virtual Server 2005 R2 and Microsoft Hyper-V as foundations for the Surgient platform installation and customization.
• Trained customers on the use of the Surgient platform as well as provided guidance for optimizing performance based on a particular customer’s need and use of the system.
MessageOneDeployment Services Manager
Jul. 2007 - Dec. 2007• Responsible for managing the implementation on all new accounts for the full suite of M1 email security and continuity products. Worked directly with our customer’s executive and project management staff to coordinate the associated deployments. • Managed a team of four deployment engineers responsible for the beginning to end deployment. Acted as escalation path for both deployment and support engineers in need of senior MS Exchange assistance in relation to M1 product integration.
ISONFounder and CEO
Jan. 2006 - Dec. 2015Arvada, CO• Launched, grew and managed an Information Technology services firm focused on providing Managed Services in the SMB space. Core services consist of 18x7 call-center, network and system management and monitoring, system deployment, patch management, change control, managed security, project management, vendor management and architecture consulting. • In addition to providing managed services in the SMB space, ISON has also had an Information Security practice focused squarely on the power and energy industry. Customers include Chevron, Southern Company, PacifiCorp and MidAmerican Energy.
• Focused on helping our SMB customers make the transition from traditional on premise computing to cloud based solutions. ISON is a Tier 1 Microsoft SMB Cloud Services partner having helped more than 500 unique companies make the transition to the Microsoft Cloud utilizing Office 365 and/or Azure. ISON also provides Email Archiving, Email Encryption, Cloud Based Backup and Cloud based Application Hosting services for its SMB customers all built on Microsoft solutions.
Unisys CorporationSolutions Architect
Apr. 2004 - Jul. 2007• Lead a disaster recovery operation for the Executive Offices of the President - United States. Took the lead role in first stabilizing the existing infrastructure to provide enough time to rebuild the entire MS Exchange environment for the EOP after a catastrophic SAN failure within the environment. Brought in a team of eight engineers and commanded the design, implementation and migration to five new MS Exchange 2003 clusters running on a new EMC DMX3000 SAN. Successfully performed the triage and standup of new systems with migration of 2,500 mailboxes in less than 96 hours with less than 60 minutes of down time for the most critical Presidential staff.
• Team lead on the design and deploy of the US Department of Health and Human Services Enterprise Email System (HHS EES). Involved in the design through standup process. The system serves 120,000+ accounts. Key roles include Active Directory design and deployment, Senior Exchange Engineer, ISA server design & integration, Sybari Antigen deployment, Tumbleweed (anti-spam) deployment, OWA server farm design & integration, RSA SecureID integration and BlackBerry design and integration. Integral in certification and accreditation process including security validation of all Exchange components.
• Hired and managed 14 Microsoft Solutions Specialist supporting the HHS EES contract. Responsibilities included managing SLAs from outside providers including ISPs, hardware and applications vendors as well as internal business units providing support services to the contract.
• Team lead for a Microsoft Exchange, SharePoint and Office Communications Server pilot at the City and County of San Francisco. The pilot includes 200 users being migrated from Lotus Notes to Exchange 2007 with SharePoint Services 2007 for Notes application migrations.
• Designed new Exchange 2007 infrastructure along with migration plan from Lotus Notes for 25,000 mailboxes at Armstrong Flooring Industries.
DDL OMNI EngineeringInformation Services Manager
Jan. 2001 - Dec. 2004• Manage a staff of five network administrators and help desk staff. Together we maintain a network comprised of 29 servers (5 RedHat Linux 7.3, 18 Windows 2000 Server and 6 Windows 2003 Server) and 275 Workstations and Laptops (Windows XP & 2000).
• Converted corporate headquarters from Novell to Windows 2000 Active Directory based network in 2001. Upgraded existing AD to Windows 2003 in January 2004. • Implemented clustering technologies utilizing Windows 2000 Advanced Server and Storage Area Network for file and print services as well as Exchange 2000 services for corporate email and SQL 2000 database services. Currently migrating to Exchange 2003 running on Windows 2003 Enterprise cluster.
• Established relationship with Dell Computers to replace existing white box servers with PowerEdge servers and PowerVault storage solutions as well as replace white box workstations and laptops with Dell OptiPlex workstations and Latitude Notebooks. Also worked with Dell to achieve licensing compliance with all software vendors by while lowering the companies TCO.
• Converted seven branch offices from isolated peer-to-peer networks to join the corporate Active Directory network with the implementation of a frame-relay network allowing for collaboration never before experienced within the company. Frame-relay network was also utilized to centralize the company’s internet access. • Utilized NEC IVS PBX system with Gateway/Branch units to implement VoIP for interoffice voice communications saving the company over $20,000/year in reoccurring and long distance charges.
• Within 18 months was able to save the company 48% of its annual telecomm expenditures through centralization and renegotiation of telecomm contracts while increasing the networks redundancy from a single point of failure to three levels of redundancy.
PictureVisionSupport Engineer
Jan. 2000 - Dec. 2002• I created my own team consisting of two network engineers, two developers, one systems integrator and one trainer. My network engineers and I worked with our customers to design and deploy an internal network infrastructure utilizing Cisco Catalyst switches, 3500 series routers with T1 or DS3 circuits. • My developers customized our PhotoNet GUI to meet the specific requirements of our clients (including AOL's You've Got Pictures). The systems integrator was sent on site along with our trainer to install and train our customers on the use of our high speed/high resolution film scanner used in digitization of film negatives into JPEG graphics file.
• I was able to increase the number of deployments from 8 to 13 per year and increase profit margin by 12 percent. • I successfully relieved research and development group of all implementation and deployment responsibilities as I took on task of scheduling, budget and resource management for all deployments and implementations.
Activant SolutionsImpementations Specialist
Jan. 1997 - Dec. 1999• Converted large automotive parts warehouses ($10 million plus in inventory) from IBM and Digital mainframes to Intel based servers running SCO Open Server Unix with ADIS (Automotive Distribution and Inventory System), a proprietary enterprise application. Responsible for balancing inventories, A/R, A/P, Payroll, etc. between systems. I wrote and customized scripts to aid in automation of client’s business process. • Designed and installed connectivity options for clients with multiple warehouses and/or retail store fronts using leased lines between locations and Digi muxes for TTY distribution. Also performed hardware and software system upgrades for existing clients. Trained clients and their staff on use and management of installed system and equipment. Provide third tier technical support to clients.
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