Requests
11
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Landcross ConsultancyConsultant/Trainer
Feb. 2025United KingdomFounded and lead a consultancy business, delivering a diverse range of services across public and third sectors. Areas of expertise include Commissioning Services, Service Transformation, Accessibility and Inclusion Improvement, Suicide Prevention Initiatives, Workplace Health and Wellbeing, Procurement of Goods and Services, Contract and Performance Management, as well as Policy Development, Implementation, and Training Delivery.
My experience and the services I can offer are as follow:
⭐Project Management
⭐Service Transformation
⭐Improving Accessibility and Inclusion
⭐Engagement Manager
⭐Suicide Prevention (expertise with developing and delivering Suicide Prevention Plans, Strategies, Stakeholder Engagement , working collaboratively with identifying and conveying Suicide Prevention Measures with a particular focus of deploying creative solutions using a range of research methods into the local and wider communities)
⭐Change Management
⭐Procurement
⭐Commissioning Services
⭐Mental Health ⭐️Palliative and End of Life Care
⭐Contract Management
⭐Performance Monitoring
⭐Coaching and mentoring individuals and teams I have worked for various Councils, NHS, Charity Sector and the Rail Industry. Please contact me at landcrossconsultancy@gmail.com to explore what opportunities I can support you with further.
Integrated Care Board NorthamptonshirePalliative and End of Life Care Commissioning Manager
Oct. 2022 - Jan. 2025Northamptonshire, England, United KingdomDeveloped and led the implementation of a comprehensive three-year Palliative and End of Life Care Strategy. Built and maintained strong collaborative relationships with a wide range of stakeholders to drive the successful delivery of the strategy and associated projects. Held responsibility for commissioning services and ensuring all procurement activities aligned with business objectives and complied with relevant legislation. Remodeled services to optimise the use of a £10 million budget, ensuring cost-effectiveness and efficiency. Oversaw provider performance reviews to drive continuous improvement and high-quality service delivery. Initiated and led strategic projects to meet both local and national standards and requirements.
• Remodeled a £2.5 million community service by decommissioning an underperforming provision and successfully TUPE-transferring an entire team into the existing service to enhance staff capacity. Within the first six weeks of delivery, patient contact rates increased from 40% to 88%, and the percentage of patients waiting over 5 hours to access the service dropped from 48% to just 7%.
South Western RailwayAccessibility Delivery Manager
Apr. 2022 - Oct. 2022Waterloo, London, England, United KingdomLed the development and implementation of the National Accessibility Strategy across the South Western Railway network, promoting best practices while ensuring full compliance with regulatory accessibility requirements and addressing identified gaps. Produced strategic reports to analyse deficiencies and drive continuous improvement across services and infrastructure. Successfully managed a portfolio of accessibility-related projects through effective collaboration with a broad range of stakeholders, including experts by experience, to ensure inclusive and user-informed service design and delivery. • Co-produced and piloted an innovative app utilising Near Field Communication technology at two stations, designed to support blind and visually impaired customers in navigating stations independently and safely. While the initiative did not generate immediate financial return, it aimed to increase long-term revenue by improving passenger confidence, encouraging greater use of rail services, and reducing reliance on staff assistance.
West Northamptonshire CouncilPrevention & Communities Commissioning & Quality Outcomes Manager
Jun. 2021 - Apr. 2022Northampton, England, United KingdomAnalysed existing service capacity and availability to identify gaps and support service providers in remodeling services to better meet community needs. Built and maintained strong working relationships with providers to ensure alignment with service specifications and quality standards. Conducted regular contract performance reviews to monitor outcomes, drive improvements, and ensure accountability.
• Successfully collaborated with a service provider awarded a £5 million contract to remodel their service, achieving a 5% cost reduction while maintaining service quality and ensuring best value for money. This involved identifying efficiency opportunities, supporting change implementation, and monitoring outcomes to ensure sustained improvements.
Network RailSuicide Prevention National Project Lead
Aug. 2015 - Jun. 2021United KingdomDirected research and project management efforts to advance suicide and trauma reduction initiatives across the rail industry. Introduced and embedded strategic approaches to support multidisciplinary prevention projects. Built and nurtured relationships with a wide range of stakeholders to drive suicide and trauma prevention efforts at locations, while supporting local communities through engagement events focused on understanding the wider impact of suicide. Developed a suite of policies and best practice guides to support colleagues across the sector in implementing effective suicide prevention measures. Chaired the National Suicide Prevention Working Group, bringing together front-line practitioners, external organisations, and industry partners to collaboratively shape and drive national suicide prevention priorities. Provided strategic leadership, facilitated knowledge exchange, and ensured coordinated action across sectors to improve outcomes and share best practice.
• Spearheaded a multi-agency suicide prevention initiative, resulting in a significant reduction in suicides and generating industry-wide cost savings exceeding £12 million. The success of this initiative led to its wider implementation across multiple locations and was recognised with a National Rail Award.
• Increased lifesaving interventions by 10% annually, contributing to an estimated £450 million in financial savings. This was achieved by commissioning suicide prevention training for all rail staff and developing national public-facing campaigns to increase awareness and engagement.
Nene Clinical Commissioning GroupCommissioning Lead Mental Health
Jan. 2014 - Aug. 2015Northampton, England, United KingdomManaged a portfolio of health projects, overseeing the assessment of funding submissions for individual care packages and ensuring cost-effective, high-quality placements. Established and maintained contracts with a range of service providers, implementing performance response systems to monitor outcomes and ensure service standards. Collaborated with experts by experience to co-produce and remodel services, enhancing relevance and accessibility.
• Contributed to the assessment and rationalisation of care package funding, enabling 33% of individuals to return to their hometowns for care improving quality of life and saving £3.5 million in placement costs.
• Commissioned an innovative mental health liaison service within hospitals to provide timely support for individuals presenting with mental health issues in A&E. Though not offering short-term savings, the service reduced later reliance on acute mental health services, resulting in significant long-term financial benefits and outcomes.
Luton Borough CouncilBusiness Improvement Manager
Aug. 2013 - Jan. 2014Luton, England, United KingdomDesigned and submitted business improvement strategies and funding proposals, securing external approval to support service innovation and transformation. Produced high-quality management reports using robust data analysis and statistical evaluation to underpin strategic recommendations. Trained, mentored, and managed a Business Improvement Team, ensuring effective delivery of operational procedures and continuous service optimisation.
• Led multiple transformation projects across the Housing and Community Living Directorate, generating £800,000 in cost savings through improved efficiency and service redesign. • Renegotiated the Council Housing goods supplier contract, achieving an additional £320,000 in annual savings through improved procurement terms and strategic supplier engagement.
Northamptonshire County CouncilFamilies Information Service Team Leader and Contract Manager
Nov. 2005 - Jul. 2013Northampton, England, United KingdomRecruited, trained, and supervised a high-performing customer service team, ensuring compliance with relevant legislation and internal procedures. Integrated procurement processes into commissioning services, driving transparency, value for money, and service quality. Coordinated and developed multiple projects across family, childcare, and disability services while managing risk and ensuring delivery against defined KPIs and contractual outcomes. Oversaw a range of provider contracts, conducting regular performance reviews and ensuring compliance through strategic risk mitigation and outcome monitoring.
• Saved £500,000 by introducing procurement processes into commissioning activities.
• Increased Families Information Service usage by 63% within six months of transferring to the Local Authority by streamlining service delivery and improving access.
• Designed and launched a 24-hour access website, leading to a 500% increase in user traffic.
• Reallocated £150,000 to enhance family services by collaborating with key internal and external stakeholders to integrate disability support into existing systems.
• Led a termly audit process for early years funding allocations, resulting in the recovery and reinvestment of £28,000 from fraudulent claims in the first audit alone.
Intch is a Professional Networking App for the Future of WorkSee more people like Caroline on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
535009 people
16
SHEQ & Training Coordinator @ M Group Telecom
16
Project Manager @ Vodafone
24
Freelance Consultant, Coach and Creative Writer
176847 people
16
Client Coordinator
15
Wellness and Health Specialist
15
Business Founder and Creative @ Life by the Blonde