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Work Background
The 6 Digit VA ClubTrainee
Mar. 2025-Trained in general virtual assistance, administrative support, and project management.
-Gained proficiency in email and calendar management, data entry, and document organization
-Developed skills in client communication, task delegation, and workflow optimization
-Learned to use productivity and project management tools like Google Workspace, Trello, Monday, and Asana.
-Improved problem-solving, time management, and attention to detail in remote work settings.
-Strengthened ability to support clients with seamless administrative and project coordination tasks.
Britech CollegeSchool Canteen Concessionaire
Aug. 2022-Manage daily operations of the school canteen, ensuring efficient food preparation, service, and compliance with health and safety regulations.
-Oversee inventory management, ensuring the timely procurement of ingredients while minimizing waste and controlling costs.
-Develop and implement menus that balance nutrition, affordability, and students preferences, in line with the school’s protocol.
-Hire, train, and supervise staff to ensure high-quality service, efficiency, and teamwork.
-Manage financial aspects, including budgeting, pricing strategies, sales tracking, and profit optimization.
-Resolve staff conflicts and address customer complaints to ensure a smooth and positive environment.
-Under my supervision, all staff delivered excellent customer service, as reflected in a survey conducted by senior high students among the Britech College students.
-Coordinate with school administration to meet operational protocols.
Tech MahindraBilling, Technical, and Customer Support
Nov. 2021 - Jun. 2022-Assist customers with inquiries, orders, and issue resolution.
-Provide accurate information about products, services, and policies.
-Process payments, refunds, and billing adjustments.
-Address billing disputes and explain charges or account balances.
-Troubleshoot technical issues and guide customers through solutions.
-Escalate complex billing or technical concerns as needed.
-Ensure professional and empathetic communication with customers.
-Document customer interactions and resolutions for future reference.
-Support account management, including payment plans and auto-pay setup.
-Maintain a high level of customer satisfaction through effective service.
Tribu Campo 8General Manager
Mar. 2021 - Jun. 2022-Oversaw daily diner operations, ensuring efficiency and quality service.
-Managed inventory, ordering, and cost control to optimize profitability.
-Hired, trained, and supervised staff, ensuring a productive work environment.
-Developed and implemented strategies to enhance customer satisfaction.
-Handled financial management, including budgeting, sales tracking, and reporting.
-Ensured compliance with health, safety, and labor regulations.
-Created and executed marketing initiatives to attract and retain customers.
-Monitored and improved operational processes to increase efficiency.
-Addressed customer concerns and resolved issues to maintain a positive reputation.
-Foster a collaborative and motivated team culture for long-term success.
Executive Boutique Call CenterSales Development Representative
Apr. 2019 - Jun. 2020-Conducted outbound calls to American prospects, gathering essential information for health insurance -enrollment.
-Persuaded potential clients to speak with a licensed health insurance agent and complete the sign-up process.
-Built rapport with prospects, addressed concerns, and provided relevant information to facilitate informed decisions.
-Maintained accurate records of customer interactions and ensured data integrity in the system.
-Met and exceeded performance targets, including call volume, conversions, and successful transfers.
-Handled VIP clients with existing insurance policies, persuading them to upgrade their coverage.
-Adapted communication strategies based on client needs, ensuring a positive customer experience.
-Stayed updated on health insurance policies and industry regulations to provide accurate information.
Go Fly FirstTravel Consultant and Airline Ticketing Agent
Jun. 2018 - Feb. 2019-Processed invoices, payments, refunds, and ensured accurate financial transactions.
-Conducted fraud detection to prevent identity theft and unauthorized bookings.
-Booked first and business-class flights, hotels, and luxury travel accommodations for VIP clients.
-Provided expert travel consultation, offering personalized itinerary planning and destination insights.
-Advised clients on visa requirements, travel insurance, airline policies, and exclusive deals.
-Handled flight changes, cancellations, and rebookings while minimizing disruptions.
-Researched and secured the best fare options, promotions, and travel packages.
-Collaborated with sales agents, consolidators, and airlines to resolve booking issues efficiently.
Pascual Pharma Corp.Territory Business Manager
Apr. 2017 - Nov. 2017*Promoted and sold ethical pharmaceutical products to healthcare professionals, including dispensing doctors and pharmacists.
*Developed and maintained strong relationships with healthcare professionals to drive sales growth and brand loyalty.
*Conducted product presentations and demonstrations to educate healthcare providers on benefits, indications, and usage.
*Achieved sales targets by implementing effective territory management strategies.
*Monitored competitor activities and market trends to adjust sales strategies accordingly.
*Ensured compliance with industry regulations, company policies, and ethical sales practices.
*Coordinated with internal teams, such as marketing and logistics, to ensure smooth product distribution.
*Provided excellent customer service by addressing inquiries, concerns, and after-sales support.
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