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Work Background
Customer Service Representative
Farachi HubCustomer Service Representative
Feb. 2022 - Jun. 2024Port Harcourt, Rivers State, NigeriaKey Responsibilities: * Assisted customers with inquiries and provided information about products and services via email, live chat, and phone calls. * Resolved customer complaints by identifying issues and offering solutions. * Documented customer interactions and maintained accurate records. Key Achievement: * Successfully reduced customer wait times by 20% through efficient service.
Search Engine Optimization Analyst
TELUS InternationalSearch Engine Optimization Analyst
Nov. 2020 - Dec. 2021Key Responsibilities: * Conducted keyword research and analysis to optimize website content. * Analysed search engine queries and results to enhance relevance and ensure accuracy. * Used SEO tools to identify areas for improvement. Key Achievement: * Increased organic traffic by 50% within the first year through implementing a comprehensive SEO strategy. * Improved search results accuracy for targeted keywords resulting in increased conversions and revenue.
Technical Support Specialist
SALVATION MINISTRIES (HOME OF SUCCESS)Technical Support Specialist
Jan. 2015 - Dec. 2019Port Harcourt, Rivers State, NigeriaKey Responsibilities: * Provided technical support. * Troubleshot software and hardware issues, and documented solutions * Escalated complex issues to the appropriate team member or department Key Achievements: * Developed a comprehensive training guide for new Technical Support Officers to increase efficiency and reduce error.

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