Bússola do InvestidorMarketing and Customer Success Manager
Jan. 2021 - Feb. 2022Bússola do Investidor transitioned from a financial content portal to a SaaS investment platform. - Repositioned the brand through a full strategic overhaul.
- Led cross-functional teams across marketing, sales, and customer success.
- Implemented new monetization strategies for content, resulting in massive revenue growth. Key achievements:
- 4x increase in total revenue within one year.
- 1000% increase in Black Friday sales compared to the previous year.
- 500% growth in content monetization revenue, with more than 300K organic page views per month.
- Boosted customer satisfaction metrics, improving both NPS and CSAT scores.
- Established operational KPIs and marketing automation workflows to drive scalable growth.