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Work Background
MoreHarvestProduct @ MoreHarvest
Apr. 2023Taipei, Taipei City, Taiwan
Faria Education GroupProduct Manager
Jun. 2021 - Oct. 2022Taipei City, TaiwanLed a cross-functional team of UI/UX Designers, BAs, Developers and QA to transform the user experience end-to-end. Using feedback from internal stakeholders and external users, it delivered a contemporary, more efficient user experience that aligned web and mobile experiences and removed design and technical debt. Owned the Product backlog and introduced the user's voice in prioritising and shaping solutions to meet internal goals and solve user problems. Established processes for focus groups and 1-2-1 engagement through prototyping to UAT. Build discussion channels via ‘ProductBoard’ and super-user groups on Discord. Instilled agile methodology and removed process complexity by building small, getting feedback and improving. Delivery times increased and removed inherent risks of big bang releases. Devised and recruited for BA functions. Reporting to me, the team worked on product discovery, competitor analysis, system documentation and vendor research.
Headstart / Jumpstart Education InstituteTravelling / ESL Teaching
Apr. 2020 - Jul. 2021Taipei / Tainan, Taiwan The Covid pandemic cut short a global travel career break, I got caught in Taiwan where I retrained as a TEFL Teacher. Initially as a part-time summer sports coach and then as a permanent Early Years Teacher for an academic year.
Daily MailTechnical Product Manager
Apr. 2019 - Mar. 2020London, United KingdomInaugural team member for a new business with the goal of transforming a traditional business into a digital-first editorial and commercial model. Worked alongside the Managing Editor and Product Director to develop goals and define features for a 3-month PoC and organise the development team. PoC was accepted by the Board, leading to a £7 million-year 1st year investment. Within the first 4 months of launch, it achieved 120k unique users a month and 30k newsletter sign-ups. Weekly active users hit 2.3 unique views, proving the commercial viability of the product. Developed a culture of data-driven decision-making by introducing analytic insight into editorial, product and commercial conversations. Led the definition of feature hypothesis, KPI and measurement aim to prove MVP validity and designed A/B testing experiments. Led all commercial and contractual negotiations with partners and 3rd party providers including MSA, SLA, NDAs, and Info Sec compliance. Over a dozen agreements negotiated of values >£500k.
LiveStyledProduct Manager
Jul. 2018 - Mar. 2019London, United KingdomIntroduced product backlog and management practice, tying up and then prioritising features against company goals and vision. Product planned an AI platform that designed cohort predictability models and product recommendations and finessed for music festival attendees. Created and recruited for a Data Science function with the organisation to support the data strategy. Product managed a high-profile mobile application delivery for an EPL football team. Gathered client requirements, wrote SOWs, and managed the delivery between client and project teams.
MPP GlobalProduct Owner
Nov. 2017 - Jun. 2018Warrington, United KingdomProduct line owner for SDK, data intelligence, retention, and acquisition modules as well as the lead for GDPR compliance and implementation. Delivered the entire GDPR compliance functionality, beating the May 2018 deadline and exceeding minimum requirements. Lead Product Owner for client onboarding, wrote-up SOWs, gathered their custom requirements and managed the delivery between the client and Agile development teams.
Career breakCareer Break
Mar. 2017 - Nov. 2017Travelling around South and East Asia and spending time in Thailand and Cambodia volunteering in schools teaching English as well as working in community projects.
Daily MailHead of Digital and Data Services
Mar. 2012 - Mar. 2017London, United KingdomDelivery led all eCommerce and digital channels, generating c.£5 million per annum, as well as a customer data platform with c.4 million unique, quality customer contacts. Direct reports by multi-disciplined teams, including management of data architects, data developers, project managers, system architects, developers, QA, and operational teams. Delivered end-to-end publishing and payment solutions for the digital edition (App and Web) of the print newspaper. This had c.45k circulation and represented £2.3 million in revenue. Successfully delivered, implemented, and managed loyalty and rewards system. This represented £15 million cost-saving, used by 300k readers. Introduced Agile best practice which represented significantly higher throughput development and increased quality. Reduced partner resource head count representing £200k in annual savings.
Barclays Wealth and Investment ManagementAVP - Service Control Manager
Jan. 2011 - Mar. 2012London, United KingdomTeam leader for 35 application support analysts, supporting a family of 20 different internal and client-facing applications including online payments, Internet Banking and CRM functions. Following ITIL Service Management best practise, was involve in all pillars of the framework, latterly focusing in Service Readiness. Service Introduction and Acceptance lead for any new services into Barclays Wealth and lead the design for SLAs, OLA’s, knowledge transfer, SOP and other readiness activities.
Barclays UKApplication Support Manager
Jun. 2009 - Jan. 2011London, United KingdomRan a large global application services team based in multiple locations in UK and multiple locations in India. This was a hugely varied role delivering Corporate internet banking, lending, risk management and CRM services, 70 in total. Alongside team leadership, my primary duty was the stability and performance of these services and the management of 3rd party suppliers. Using traditional ITIL methodologies in line with the bank's own processed. Other duties included SSL certificate across all corporate services and designing MI reports to business stakeholders
Barclays UKService Manager
May. 2008 - Jun. 2009London, United Kingdom
UK Ministry of JusticeService Analyst
Sep. 2006 - May. 2008Managing 1st line support and account admin for Office of the Public Guardian, Ministry of Justice. Managed day-to-day performance of 3rd party partners as well as working with internal development teams on releasing new products. Developed new ways to manage licences in order to reduce costs and was responsible for reporting to business stakeholders.
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