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Network Power<100 people
Roles
💸50%
Marketing
✔️50%
IT
✨50%
Business Owner
Geos
🇮🇳50%
India
Work Background
MSC CruisesHead Concierge
Aug. 2023Lead and oversee the day-to-day operations of the Yacht Club concierge desk, ensuring seamless, efficient, and personalized service delivery to high-profile international guests in a luxury cruise environment. • Manage and supervise a multicultural concierge team, assigning tasks, optimizing schedules, and monitoring performance to uphold 5-star service standards. • Coordinate premium guest services, including bespoke transportation, exclusive restaurant reservations, private tours, VIP event planning, and tailor-made onboard experiences. • Conduct regular training sessions focused on luxury service delivery, destination knowledge, and guest engagement strategies, while providing continuous coaching to elevate team performance and guest satisfaction. • Act as the key liaison between departments to ensure a holistic, discreet, and highly personalized experience for Yacht Club guests. • Recognized for proactive problem-solving, attention to detail, and ability to exceed expectations in a fast-paced, high-demand hospitality environment.
MSC CruisesYacht Club Guest Service Agent
Aug. 2021 - Aug. 2023Delivered exceptional front-facing service to VIP guests within the exclusive Yacht Club, ensuring a personalized, detail-oriented cruise experience from embarkation to disembarkation. • Built genuine rapport with guests, addressing needs, concerns, and special requests with warmth, professionalism, and efficiency. • Assisted with premium cabin assignments, fine dining reservations, and tailor-made shore excursions to elevate the overall guest journey. • Acted as a knowledgeable point of reference for onboard amenities, entertainment programs, dining options, and itinerary highlights. • Proactively communicated updates regarding events, port activities, and safety procedures to keep guests informed and at ease.
Hotel EmilianoFront Desk & Concierge
Dec. 2020 - Aug. 2021Rio de Janeiro, BrasilProvided high-end front desk and concierge services at one of Brazil’s most exclusive luxury boutique hotels, delivering an exceptional and personalized guest experience. • Acted as the first point of contact for VIP guests, managing check-in/check-out processes with discretion, efficiency, and warmth. • Assisted with suite assignments, fine dining reservations, wellness appointments, and custom bookings, tailoring each experience to individual preferences. • Handled guest inquiries regarding hotel amenities, cultural activities, and local attractions with in-depth knowledge and a refined, service-oriented approach. • Developed strong relationships with guests by addressing needs, concerns, and special requests with empathy and attention to detail. • Collaborated closely with housekeeping, F&B, and external service providers to ensure a seamless, five-star experience throughout the guest’s stay.
AccorFront Desk & Night Audit
Feb. 2020 - Dec. 2020Rio de Janeiro e Região, BrasilServed as the primary point of contact for guests at the front desk, delivering efficient, warm, and personalized service in a high-end hotel environment. • Managed check-in and check-out processes with precision and courtesy, ensuring a seamless arrival and departure experience. • Assisted guests with inquiries related to hotel services, local attractions, amenities, and daily activities, providing accurate and engaging recommendations. • Handled suite assignments, dining reservations, and guest requests with a strong focus on personalization and attention to detail. • Built genuine rapport with a diverse clientele, resolving concerns promptly and enhancing guest satisfaction through proactive service and empathy.
CVC CORPInternational Sales Associate & Travel Agent
May. 2018 - Feb. 2020Designed and executed personalized travel itineraries for individual and group clients, ensuring seamless, worry-free journeys tailored to specific needs and preferences. • Researched and assembled custom travel packages including flights, luxury accommodations, transfers, private tours, cultural activities, and restaurant reservations. • Utilized reservation systems and travel industry platforms to book flights, hotels, car rentals, and experiences across various destinations. • Processed payments, issued tickets, confirmed bookings, and ensured timely delivery of detailed travel documentation and itineraries. • Delivered high-touch customer service, offering expert recommendations and anticipating client needs to guarantee memorable travel experiences. • Developed strong relationships with suppliers and maintained up-to-date knowledge of travel trends and global destinations.
Outback Steakhouse BrasilHostess
Nov. 2016 - May. 2018NiteróiManage reservations, walk-ins, and waiting lists efficiently, coordinating seating assignments to optimize table turnover.
Communicate effectively with servers, kitchen staff, and management to coordinate seating arrangements, prioritize reservations, and maintain an accurate waitlist. Relay special requests, dietary restrictions, and guest preferences to servers and kitchen staff, ensuring a personalized dining experience for each guest.
Jet Set SportsProgram Hostess - Olympic Games Rio 2016
Jul. 2016 - Aug. 2016Welcome guests, athletes, and officials to Olympic venues with warmth and hospitality, providing information, directions, and assistance as needed.
Serve as a knowledgeable resource on event schedules, venue layouts, transportation options, and local attractions, offering recommendations and guidance to enhance the guest experience.
Assist with the coordination and execution of hospitality programs and VIP services, including athlete lounges, sponsor hospitality suites, and official receptions.
Sofitel Luxury Hotels and ResortsF&B Administrative Intern
Oct. 2015 - Jul. 2016Assist restaurant managers and supervisors in the day-to-day operation of the hotel's dining outlets, including fine dining restaurants, casual cafes, bars, and room service.
Support banquet captains and event coordinators in the setup, execution, and breakdown of banquets, meetings, weddings, and special events hosted at the hotel.
Riotur - Empresa de Turismo do Município S.A.Marketing Intern
Sep. 2014 - Feb. 2015Welcome visitors warmly and approachably, providing personalized assistance and recommendations tailored to their interests, preferences, and travel plans.
Answer inquiries related to local attractions, landmarks, museums, events, dining options, transportation, accommodations, and other tourist services, utilizing a variety of resources, including maps, brochures, and digital platforms.
Assist visitors with itinerary planning, offering suggestions for sightseeing routes, day trips, and activities based on their time constraints and budget considerations.
Niteroi - Empresa De Lazer E Turismo S A - NelturInternship - Copa do Mundo FIFA 2014
May. 2014 - Jul. 2014Welcome visitors warmly and approachably, providing personalized assistance and recommendations tailored to their interests, preferences, and travel plans.
Answer inquiries related to local attractions, landmarks, museums, events, dining options, transportation, accommodations, and other tourist services, utilizing a variety of resources, including maps, brochures, and digital platforms.
Assist visitors with itinerary planning, offering suggestions for sightseeing routes, day trips, and activities based on their time constraints and budget considerations.
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