Bruna Ribeiro

Customer Service Specialist

AssistantSales RepresentativeSupport SpecialistCall CenterEntertainmentMarketingLive ChatChat SupportClient Relations SpecialistHelp Desk SupportCustomer Success ManagerHead of GrowthSales & BizDevTranslatorCustomer Service

I am a B2B Sales and Customer Success specialist with over 15 years of experience in commercial management, CRM, sales pipeline management, negotiation, and customer relationship development. I have worked in both B2B and B2C environments, including international operations, with a strong focus on results, customer retention, and data-driven decision-making. I bring solid experience in lead management, forecasting, KPIs, commercial proposals, pricing, and contract management, as well as team leadership and strategic contributions to Customer Experience initiatives. I also have hands-on experience with tools such as HubSpot, Zendesk, Advanced Excel, and Power BI, along with fluent English in a corporate environment.

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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

💰100%

Investor & VC

💸100%

Marketing

✔️100%

IT

Geos

🇺🇸100%

United States

Work Background

Sales & Estimating

EcoBrite ServicesSales & Estimating

Sep. 2022 - Nov. 2025

Analista de atendimento ao cliente

Lilly EstéticaAnalista de atendimento ao cliente

Oct. 2020 - Mar. 2022Brazil

Assistente administrativo

Hospital São LucasAssistente administrativo

Jan. 2020 - Jun. 2020Taubaté, São Paulo, Brasil

Assistente administrativo

Diamantino Cravo Medicina E Seguranca Do TrabalhoAssistente administrativo

Nov. 2018 - Dec. 2019Taubaté, São Paulo, Brasil

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B2B & B2C Specialist | Customer Experience Manegement

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