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Work Background
Software Engineer
Lithia Motors, Inc.Software Engineer
Dec. 2020 - Sep. 2023Portland, Oregon Metropolitan Area• Championed REST API lifecycle development and user interface for greenfield sales CRM • Built and maintained relational Postgres database consumed cross-organizationally and used as Single Source of Truth for data on 250+ dealership branches nationwide • Improved React components’ loading speed and performance by refactoring legacy code, adding custom hooks, and optimizing HTTP requests • Integrated third party services into existing CRM applications to enable protected Personally Identifiable Information and customer financial data access • Collaborated with UI/UX designers to create and execute mockups that rendered an aesthetically pleasing and intuitive experience for end users • Voiced technical strategies and process-driven solutions in planning, refinement, and retrospective ceremonies
Software Engineer
Alchemy Code LabSoftware Engineer
Mar. 2020 - Sep. 2020Portland, Oregon, United StatesPlease see Project section below or visit my portfolio site (briseida-pagador.com) for technical details.
Customer Support Specialist
PaperCut SoftwareCustomer Support Specialist
Nov. 2019 - Mar. 2020Portland, Oregon• Collaborated with engineering and marketing teams on software updates/product releases • Escalated and categorized Zendesk tickets according to engineering team’s Agile metrics • Upgraded internal databases regularly and documented changes across Jira and Confluence platforms
Home Critic
The Plum GuideHome Critic
Sep. 2017 - Jun. 2019Greater New York City Area• Strengthened international relationships between NYC home owners/renters and the Plum Guide headquarters based in Paris, FR. • Collaborated with internal photographers and external housing managers to curate website content and impact profit margins for stakeholders • Published detailed reports on home evaluations, neighborhood amenities, and recommended real estate price points
Demo Coordinator and Educator
Raaka ChocolateDemo Coordinator and Educator
Apr. 2017 - Sep. 2017Red Hook, Brooklyn, NY• Hired and onboarded a nationally distributed team of 20+ Raaka Chocolate brand ambassadors • Maximized entrusted $75k budget to develop ambassador training material which drove up sales through customer engagement, product knowledge/evangelism, and employee retention • Increased product sales by 25% in supermarkets, expos, and factory storefront
Corporate Facilitator
Blue Bottle CoffeeCorporate Facilitator
Dec. 2014 - Jan. 2017Greater New York City Area• Promoted from Barista, to Jr. Trainer, to Sr. Trainer to Facilitator within 10 months • Designed and taught 18-hour coffee-knowledge curriculum as sole BB Facilitator in NYC • Mentored baristas through major leadership restructures, mergers, and acquisitions
Lead Barista
Blue Bottle CoffeeLead Barista
Feb. 2014 - Dec. 2014Brooklyn, NY
Barista
Blue Bottle CoffeeBarista
Mar. 2013 - Feb. 2014Manhattan, NY
Community Liaison
The University of ChicagoCommunity Liaison
Nov. 2011 - Sep. 2012Vitor Valley, Arequipa, Peru
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