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Work Background
HSBCDigital Product Manager
Jan. 2024 - Dec. 2024United Arab EmiratesWorking with the wider team responsible for driving the development of products to market success. A digital product manager holds this responsibility for digital products. These include software tools, apps, or any product developed and used electronically.
HSBCEmployee Banking Advisor at HSBC Employee Banking Solutions
Oct. 2019 - Jan. 2024United Arab EmiratesWe all know about customer service and banking services.
But what I bring to the organization is the ability to visualise and transform. I thrive under pressure and am able to handle high emotion situations from clients (which are triggered due to various external factors). Most will speak about their day to day roles which are requirements. But let's speak to know how I can contribute to your organization with your internal stakeholders and external clients. Times have changed and we no longer are in 'factory assembly line' work. Each employee is an individual who can contribute and engage as assets, pushing the organization to new ways of working and achieving goals in a less stressful manner. So far I have achieved and excelled at the job requirements as well as contributed to additional journeys like: - Engaging with senior colleagues as part of the Climate Action Network
- Proposed and implemented ideas on various sustainability actions - Core member of the Wealth and Personal Banking Community force
- Advocate on digital practices and solutions to digitise working closely with the digital team and processes
HSBCPersonal Banking Advisor at HSBC Retail Banking and Wealth Management
Jan. 2018 - Oct. 2019Abu Dhabi, United Arab EmiratesBusiness development in Retail banking.
First point of contact for clients to HSBC.
Maintaining relationships with client companies and assisting their employees.
Everyday banking simplified for clients who are new to country or existing to country.
Advisor on client’s personal banking requirements and borrowings.
Taken on responsibilities of supporting the team in the absence of the team manager.
Adherence to compliance and risk parameters.
Confidentiality maintained on sensitive information.
Strict guidelines regarding bribery and corruption.
Strong relationship with co-ordinating feedback to the digital client experience team.
Establishing new and reactivating existing relationships for employee packages.
The Music Hub UAEOffice Manager
Apr. 2015 - Dec. 2016Abu Dhabi• First point of contact for all visitors, parents and students.
• Day to day accounts maintained.
• Daily and weekly schedules, fees and teacher support.
• Assisting in Social Media Management and Advertising Material and Content production. • Co-ordination and liasing with 3rd party schools and nurseries.
• Administration of in house concerts, external events and masterclasses.
• Liaising with teachers on newsletters and student reports.
• Receptionist and Secretarial duties.
• Overall management and smooth running of the music school.
SynteccHR Coordinator
Oct. 2012 - Oct. 2014Abu Dhabi// Develop and improve products/services
// Understand the clients’ needs
// Build and maintain healthy relationships with colleagues and clients
// Manage Purchase Orders and time line of proposals
// Locating and screening potential business deals by contacting potential partners and exploring opportunities
// Exploring opportunities to add value to job accomplishments
// Administrative work – Employment contracts, Visas, Insurance etc.
Freelance ArtistVoice Over Artist // Film maker // Makeup Artist
Jul. 2012Abu Dhabi // Dubai
dotcasting // MEDIACUBEDMistress of Communications
May. 2011 - Oct. 2011DubaiPR // Research // Communications // Sales // Scheduling
IndependentFilm maker // Actor // Voice Over Artist // Makeup Artist (SFX & Fashion)
Jan. 2010 - Aug. 2012Abu Dhabi // Dubai // BombayWorked on film sets and photo shoots as:
// First Assistant Director and Second Assistant Director
// Producer
// Fashion and SFX Makeup Artist
// Wardrobe // Production Design // Sponsorships
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