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Work Background
Bryant & Stratton College - ParmaAdjunct Professor
Mar. 2024
Cuyahoga County Board of ElectionsTrainer
Jan. 2024Cleveland, Ohio, United StatesUnder the direct supervision of the Manager of the Election Officials Department, the Trainer is responsible for administering training techniques and election procedures to Precinct Election Officials.
City of Cleveland - City HallChief Civil Service Examiner
Aug. 2023 - Mar. 2024Cleveland, Ohio, United StatesUnder administrative direction, manages a team of 6 people: 1 Supervisor of Records and 5 Examiners in the administration of civil service examinations to develop eligibility lists for department consideration to fill vacancies. Projects include:
• 4 promotional public safety examinations with 400 applicants
• 2 entry-level public safety examinations with 1500 applicants
• Establishing a 44-seat public safety testing center
• Presenting 160 eligibility lists to the Civil Service Commission for approval at 23 meetings.
Additional responsibilities include responding to inquiries and complaints related to civil service examination matters from citizens and peers as well as consultation with the Civil Service Commission.
Cuyahoga County Board of ElectionsTraining Assistant
May. 2020 - Dec. 2023Cleveland, Ohio, United StatesUtilizing emerging technology, assist the Lead Training Instructor with administering election procedures to Election Day Election Officials during two election seasons each year adhering to the established laws, policies, rules, and regulations set forth by the Secretary of State and the Board of Elections. • Manage 10 to 50-student classroom environments encouraging collaborative learning while communicating election processes. • On election eve and election day, provide technical field support as an Election Response Rover covering up to a 40-precinct area.
City of Cleveland - City HallSupervisor of Civil Service Records
Jan. 2020 - Aug. 2023Cleveland, Ohio, United StatesRegularly maintain civil service eligibility lists based on communication with departments’ appointing authorities and human resource administrative managers. Calculate the official civil service scores for the Cleveland Patrol Officer and Firefighter eligible lists. Administers the office’s records retention program. Respond to public records requests. Manage the department’s calendar. Address phone inquiries and concerns from internal and external City customers. Compose memos and letters providing accurate communication. • Develops 95% of the content for Civil Service Commission meeting agenda. • Since Summer 2020, hosts the bi-monthly virtual Civil Service Commission using the Cisco WebEx meeting platform.
City of Cleveland - City HallCivil Service Examiner
Dec. 2013 - Jan. 2020Cleveland, OHManage several projects to hire the best applicants for multiple disciplines for the City of Cleveland by reviewing applications to create applicant exam pool; develop examinations based on job classification’s minimum qualifications; score exams; establish civil service eligible lists for the City of Cleveland’s use in hiring qualified candidates. Supported the introduction of online applications in September 2016, to meet the Mayor’s goal to reduce hiring time by 50%. • Successfully accomplished annualized production of 72 exam projects totaling over 7200 applications • Designed and implemented an electronic form to calculate quantitative entries for qualitative evaluations decreasing the time to complete application review by 25% • Developed the document review section of the civil service examiner user manual that increased team efficiency by 15%
National College Attainment (nee Access) NetworkTechnology Coordinator
Jun. 2006 - Oct. 2008Cleveland, Ohio, United StatesManage business side requirements for web-based student tracking database development with contracted IT firm. Train-the-Trainer responsibilities by developing and maintaining user manuals for three web-based user applications. • Conducted online training via web conferencing applications. • Managed data by developing SQL queries and ClearVantage reports. • Developed physical library management system. • Administered user access and provided technical support for organization’s main web site.
Cleveland Metropolitan School DistrictWeb Content Manager & Server Administrator
Aug. 1998 - Jun. 2006Cleveland, Ohio, United StatesWEB: Create expansion as second iteration of the CMSD Internet and Intranet Webs for 120 schools servicing over 38,700 educators, students and their families, administrators, and community. • Managed a web development and design team of 4 CMSD high school and 1 college student interns.
• Developed and implemented the policy and procedure to host and publish school and administrative web sites.
• Designed program to assist department and school web designers with their own site development and maintenance. HEAT (trouble ticket system): Provide a customized interim system for the reporting Safety and Security incidents at 120 schools based on the FrontRange HEAT Call Logging Management Application.
• Designing interface for a Safety and Security Division [Release 2] • Train end users on customized HEAT system
• Provided HEAT technical support for Tech Services Call Center and Safety & Security Division
• Develop Crystal Reports using Seagate software for incorporation on the web.
Cuyahoga Community CollegeProgram Manager
Mar. 1996 - Apr. 1997Cleveland, Ohio, United StatesManaged daily activities of the Transition to Technology Program, a vocational education program focused on residential construction skills (carpentry, electrical, and plumbing). • Wrote for $750K in grants for the program.
• Lead student recruitment efforts throughout the city focusing on at-risk and low-income adult populations. • Lead and administered student math and reading assessments. • Supervised five staff members and 32 students.
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