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Work Background
CASHGATE INFORMATION TECHNOLOGY L.L.COperations & Tech Consultant
Jan. 2023Dubai, United Arab Emirates · HybridMaintain the lifecycle of the IT infrastructure and equipment to ensure high availability and smooth operation.
• Ensure company registration compliance with legal authorities and banks to avoid business interruptions.
• Manage major company operations and communication channels for client acquisition and satisfaction.
• Maintain strong relationships with suppliers, vendors and outsourcing companies to meet supply chain requirements.
• Manage and maintain cloud services with leading Cloud Service Providers (CSPs) like AWS, Microsoft, Google, etc.
• Coordinate with third-party providers for project assignments and ensure smooth IT system operations.
AEONODETechnology Consultant
May. 2021Dubai, United Arab Emirates · HybridAs the Co-Founder & Managing Director of AEONODE, I lead our company's strategic direction and operational excellence in the dynamic realm of software and IT solutions. With a steadfast commitment to innovation and client satisfaction, I oversee key responsibilities including business development, strategic partnerships, operational efficiency, team leadership, and brand positioning. By fostering a culture of excellence and collaboration, AEONODE is dedicated to delivering cutting-edge solutions that drive digital transformation and elevate businesses to new heights in the ever-evolving technology landscape.
CyborgateManaging Director
Jan. 2018Beirut District, Lebanon · HybridAs the Founder and Managing Director of Cyborgate, I lead our team in fulfilling our mission of empowering businesses with cutting-edge IT services and solutions. Grounded in our core values of Excellence, Integrity, Innovation, Collaboration, and Customer-Centricity, Cyborgate is dedicated to driving digital transformation and enhancing operational efficiency in today's dynamic technological landscape. In this role, I provide strategic leadership, oversee business development, ensure operational excellence, prioritize customer experience, empower our team, drive brand building and communication, and uphold corporate governance standards. Together, we are shaping the future of digital innovation and driving sustainable growth for businesses worldwide.
touch LebanonCustomer Service Representative
Aug. 2014 - Sep. 2016Beirut District, Lebanon · On-site• Answering clients’ calls and handling their inquiries.
• Strong ability to identify root causes for issues and provide a proper one-time resolution when possible.
• Escalate complicated cases to the concerned departments.
• Follow up with the concerned departments on pending cases.
al.comIT Manager
Mar. 2011 - Jul. 2013Beirut District, Lebanon · On-site• Provide comprehensive technical support for in-house and on-site requests, including issue identification and troubleshooting.
• Expertly build computer hardware systems from scratch, ensuring seamless integration of components.
• Manage network infrastructure setup, OS and software deployment, hardware upgrades, replacements, and printer setup and maintenance.
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