Ecwid by LightspeedCustomer Support Agent
Nov. 2019 - Feb. 2020From November 2019 to February 2020, I served as a Technical Support Agent at Ecwid, a leading e-commerce platform. In this role, I was responsible for providing comprehensive assistance to clients, addressing and resolving issues they encountered while using the service. This position allowed me to leverage and further develop my problem-solving skills. My daily tasks involved communicating with clients through emails and online chats, which required and honed my excellent oral and written communication skills. I was often required to multitask and think on my feet to address client issues promptly and effectively, demonstrating my ability to work under pressure and maintain a high level of service. Despite the relatively short duration of my tenure, I was able to rapidly acquire and apply a broad range of computer literacy skills. I utilized these skills daily, working proficiently in a Microsoft Office environment, Google Docs, Gmail, and Google Calendar. I also had the opportunity to build strong relationships with clients, showcasing my interpersonal skills and commitment to customer satisfaction. This experience, though brief, was intensely enriching and equipped me with a robust set of technical skills and a deep understanding of client support in the e-commerce industry