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Work Background
CiscoSecurity Technical Consulting Engineer
Nov. 2023United States · Remote
CiscoTechnical Consulting Engineer
Jul. 2023United States · Remote
NetAppTechnical Engineer - AWF
Jul. 2022 - Jul. 2023Durham, North Carolina, United States · On-site-Monitored and troubleshot over 100 different systems in operation. -Averaged closing 15-30 tickets per month with a 100% satisfaction rate within a timely manner. -Configured and troubleshoot network switches & servers in multi-vendor environments, including Cisco, Mellanox, Lenovo, Fujitsu, and Brocade. -Automated tasks in ServiceNow CLI using Bash and Python scripts. -Developed training documents for server setup, remote use, and ESXi installation. -Managed NetApp hardware and ONTAP software-related issues, as well as Cisco SAN switches, UCS, ESXi hosts, Cisco UCS Manager, Windows Server, and RHEL. -Administered services in Linux/Windows server environments, troubleshooting server builds, CPU, and memory. -Installed, configured, and maintained high-availability pairs and metro clusters on NetApp storage systems.
NetAppEngineering Supp Ops Co-Op
Sep. 2021 - Jul. 2022Durham, North Carolina, United States · On-site-Assisted with coordination of technical and business system process improvements. -Provided technical assistance, supporting front-line teams with daily operations and special projects. -Completed reports and paperwork on critical information impacting operations. -Collaborated with senior staff to develop a deep understanding of team processes and operational activities. -Handled 15-30 tickets per month with a 100% satisfaction rating in a timely manner.
NC Farm BureauClaims Representative
Aug. 2018 - Jan. 2020Raleigh-Durham, North Carolina Area-General duties include examining claims forms and other records to determine insurance coverage,
Follow contract, property, or insurance laws as well as ensuring adjusters follow all laws
Maintain, store and file insurance records, reports and files
Review insurance policies to determine appropriate coverage
Assign new claims to appropriate adjusters depending on territory- Claims can range from home, auto, dwelling, inland marine, business auto, commercial, and farmers
Confirming coverage on all policy types
-Daily tasks include, but not limited to, opening and closing digital files, file conversions, voiding checks, Stop payments on claims checks, issuing and printing claims checks, disbursement and mailing of claims checks
-Daily Data entry - includes entry in three separate management systems including coding in PMS system -Entry can include, but not limited to, creating and entering information for claims payments, settlement checks, supplemental checks, manual checks, total loss entry for salvage vehicles, W-9 entry, entry of POA information and Attorney rep information
-Daily office management - duties include, but not limited to, answering and maintaining a multiline telephone system, addressing customer issues with quick and efficient resolution, managing incoming and outgoing mail, managing and ordering supplies for the entire office and staff
Reed-Lallier ChevroletKelley Blue Book Buying Director
Aug. 2016 - Aug. 2018Fayetteville, North Carolina AreaTypical work responsibilities are managing car inventory with the extensive use of Excel, responding to web leads as they come in and setting up appointments to meet with customers interested in selling their vehicle, administer paperwork and properly complete all paperwork that customer fills out. Paper work includes NC POA, Odometer disclosure statement, Damage disclosure Statement, NC titles (along with titles from other states), notarize all paperwork signed by customer, thoroughly and accurately inspect vehicles in a timely manner estimating costs of cosmetic damage or mechanical damage to subtract from vehicle value, provide an accurate quote for customer that coincides with the current market value for thus specific vehicle, fill vehicle work order when sending vehicles that have been bought off to auction. Directly responsible for bringing in over $10,000 a month in used cars for my department.
Reed-Lallier ChevroletPublic Relations Specialist - Business Development Specialist
Mar. 2016 - Aug. 2018Fayetteville, North Carolina AreaCreating, establishing and maintaining customer relations via email and phone. Driving traffic to establishment, participate in weekly, monthly and quarterly meetings, liaising with and answering enquiries from media, individuals and other organisations, often via telephone and email; researching organisations and individuals online (especially on social media) to identify new leads and potential new markets, researching the needs of other companies and learning who makes decisions about purchasing, contacting potential clients via email or phone to establish rapport and set up meetings, planning and overseeing new marketing initiatives, contacting clients to inform them about new developments in the company’s products, developing quotes and proposals, negotiating and renegotiating by phone, email, and in person and developing sales goals for the team and ensuring they are met CRM- Dealersocket
AutoAlert
SaleMove
Trade-In marketplace/Kelly Blue Book
AutoTrader
Vin Solutions
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