Requests
3
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
GFT GroupProgram Manager
Mar. 2021Costa Rica- Led program to build a AWS Cloud Migration Factory, to streamline the migration of several hundreds of apps (some within mainframe), from on-premises to AWS. - Leads project to migrate IBM Sterling Connect:Direct instance to AWS, to reduce costs and improve service for +130 high profile corporate clients. Reducing project time from 6 months to 3 months, in a legacy environment with more than 25 yrs of tech debt, across 4 business units. - Leads highly complex projects related to legacy system migration to AWS, for different applications and Business Units. - Co-developed and supported the Agile Center of Excellence for our client, helping teams to unlock their agility, through coaching, mentoring, training, using Scrum and/or Kanban. We help to thrive in the most challenging projects across the organization.
VLAKPORTCEO & Co-Founder
Oct. 2020 - Mar. 2021Costa RicaDeveloped business plan to deliver significant business performance improvement through Industry 4.0 solutions for aerospace, seaports, medical, heavy equipment, mining, construction, product development.
TecknoworksEngagement & Project Director
Sep. 2019 - Dec. 2020Europe- SR PRODUCT OWNER ON RAPID DIGITAL DEVELOPMENT FOR SECURE ENVIRONMENTS: Dashboards, analytics, marketing, secure and flexible cloud environments. Leading Scrum teams remotely.
- DIGITAL STRATEGY. Uncovering potential value delivery for client impact on digital, new digital business building, digital product mentorship, aligning your unique strengths with hidden opportunities.
- INDUSTRIES: 100's of clients in the Americas, across healthcare, pharma, logistics, fashion retail, automotive, CPG, electric power and gas, banking & finance, high tech, media and entertainment, mining, oil & gas, government and social sector.
McKinsey & CompanySr. Digital Product Owner
May. 2015 - Nov. 2018Costa Rica-Led agile digital projects by collaborating with Subject Matter Experts, Clients and Development Teams, to identify root problems affecting business performance and UX, and co-creating value-driven solutions to solve them. Advocates for Agile mindset and happy workplaces. Makes a call to embrace change, innovate more and fear less. Highly experienced on very high speed and short turn around digital projects for a variety of industries, advanced analytics and Product Owner capability building solutions.
-Led the development of a global multidisciplinary team to develop AR/VR products that includes consultants, advanced analytics specialists, and designers, among others.
-Won Honorific Mention on McKinsey's New Ventures Competition, within a total of 230 participating teams, for a global health solution proposal.
N3D Costa RicaFounder
Nov. 2014 - Nov. 2015Costa RicaResearched opportunities for enterprise augmented reality and advanced analytics solutions.
Hewlett Packard EnterpriseSenior Product Manager
Oct. 2010 - Nov. 2014Costa Rica• New Product Introduction on Cloud, VMware, NonStop, and OpenVMS technical training products, which generated +$1.8 Million annually. Portfolio and business planning based on unique market conditions for each portfolio, expected revenue, and negotiations with partners and suppliers. • Successful Product Owner who managed each of the products within the portfolio ( (including its development, marketing, sales forecasting and tracking, and obsolescence).
• Helped to developed the HP Helion (Cloud) training products offering, supporting HP's $10 Billion Cloud Program.
• Saved millions of dollars of intellectual property by identifying risks threatening it and developing a base mitigation plan.
• Assisted PMO in reducing project completion times in 15% PMO by reengineering internal processes.
• Implemented strategies to increase sales for NonStop training products in 15%.
• Lead the project to create the centralized documentation repository for the organization and migrate all relevant documentation.
• Managed eLearning program to reduce production costs an 88%.
Hewlett Packard EnterpriseService Excellence Project Manager
Nov. 2006 - Aug. 2010Costa Rica• Successfully negotiated service improvements, process implementations and changes with Account Delivery Managers across 30 Fortune 500 accounts, some of them with unique service delivery requirements.
• Created a Business Continuity Plan for a global shared services center. Impact: +80 Fortune500 customers.
• Reduced incidents in Shared Services up to 85%, through a very effective Problem Management Process (ITIL) implementation for +40 global customers.
• Implementation of Release Management Process (ITIL) for +30 global customers, and enforcement of correct process execution training. Impact: compliance with global process and improved service quality.
• Implementation of several Quality Management Framework Components, including the Customer Satisfaction Survey for +60 global customers, and execution of quarterly reports and analysis for continuous improvement plans.
• Development/Implementation of Global Documentation Management System for +700 global customers, used by 10,000 end users (India, Costa Rica, Slovakia, Philippines, Malaysia, US, Canada, Spain and Brazil), hosting +400,000 process and technical documents.
• Ensured documentation compliance for ISO27001 audits.
• Assisted in KPI design and implementation for the Balanced Score Card.
• Trained engineers on Configuration Management Database, tracking systems and documentation repositories across six global support centers.
• On-Shore to Near-Shore Transitions: technology and ops migrations, including software and operating systems migrations, requirements gathering and coordination across management and technical teams.
Hewlett Packard EnterpriseISS Server Support Engineer
Nov. 2005 - Aug. 2006Costa Rica• Lead development of Quick Workstation Restore Solution. Reduced engineer downtimes due to PC failure at the call center from 2 days to 4 hours.
• Provided high-level technical support to customers and HP field engineers, HP Proliant servers, by phone and email.
• Managed technical escalations from CIO’s and HP Senior Management.
SYKES Costa RicaOrder Management Representative
Dec. 2004 - Nov. 2005Costa RicaManaged purchase orders of up to $25 Million for Intel direct customers (Fortune 500 companies). Resolved logistics issues and created post mortem reports, related to lead times and product pre-ordering, to avoid +$10k penalties for contract infringements. Continual process improvement.
SYKES Costa RicaBilingual Customer Service Representative - JP Morgan Chase Account
Aug. 2004 - Dec. 2004Costa RicaProvided bilingual customer service to mortgage customers, handled difficult customers, and performed warm escalations, all under the umbrella of very demanding quality standards from JP Morgan Chase.
Intch is a Professional Networking App for the Future of WorkSee more people like Andrés on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
265253 people
24
General manager and Founder @ Guana Help
18
Project and Program Management | International Development | MEAL Systems | Grants | Strategic Planning @ Senior Consultant Freelance
17
Technical Support Engineer @ Microsoft
102104 people
24
General manager and Founder @ Guana Help
18
Got Talent? Need skills? @ Camaron
16
Senior Software Engineer