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Work Background
InterContinental San DiegoSenior Conference Services Manager
Jun. 2022San Diego, California, United States
Marine Corps Community Services OkinawaAssistant Manager, Single Marine Program
Jul. 2019 - Apr. 2022Okinawa, Japan• Directed the planning of eight Single Marine Programs facilities throughout the Pacific Region according to company objectives. • Aligned functionalities across a team of 14 multi-national staff, assessing operations to target education gaps and advancing development opportunities. • Led inbound/outbound logistics operations, including transportation activities, safety performance, or logistics quality management.
• Owned the full scope of responsibilities for $274K+ worth of inventory, developing purchase order requests, and submitting requisitions for $2,500+ in supplies.
• Instrumental support for the Program Manager in the development and seamless execution of a Non-Appropriated Funds (NAF) and Appropriated Funds (APF) budget of $770K each, annually.
• Delivered briefs to a mixed matrix environment, with audiences of up to 1,000 service members.
• Facility Planning team member for two new SMP recreation facilities on the 7K+ sq. ft. Camp Schwab in Okinawa and the 11K+ sq. ft. Camp Blaz in Guam.
Marine Corps Community Services OkinawaSingle Marine Program Coordinator
Jul. 2018 - Jul. 2019Okinawa, Japan• Guided the development, implementation, and marketing of the Single Marine Program facility on Camp Schwab. • Headed the daily operations of a team of seven core members and volunteers in all event planning ensuring the meeting of the Single Marine Program mission statement. • Managed the spending of the budget, the maintenance of on hand equipment, and all CMR and records management operations. • Drove innovative marketing campaigns, including flyers, emails, and command briefings for Camp Director, Camp Sergeant Major, and unit Sergeants Major, and command teams for various units across Camp Butler, that grew program attendance by 197%.
• Directed onboarding briefings new newly arrived UDPs and personnel that increased overall program awareness.
• Increased customer satisfaction to 96.3% up from 88.9%.
Organization Management Group Inc.Associate Conferences and Conventions Planner
Nov. 2014 - Apr. 2018Chesapeake, VA• Headed all aspects of conference logistics housing 1,000+ attendees with 160+ concurrent sessions, including on-site registration staff, database maintenance, post-conference evaluations and status reports. • Facilitated the spending of a $500K budget across conference agenda development, food and beverage selection, audio-visual procurement, and driving logistical efficiency. • Leveraged negotiation skills to source and manage contracts with local establishments for prospective exhibition and attendees. • Advanced strategic leadership and skills to outpace revenue goals by 18.5% and 30% across 2016 and 2017.
• Designed engagement initiatives that improved attendance by 24% and exhibitor participation by 18%, a noted increase from the previous years.
• Directly interfaced weekly with the Board of Directors to provide progression updates across attendance, budgets, exhibitor registration, and conference logistics.
• Initially recruited as a Meeting Assistant and was quickly promoted to shoulder an Associate role due to results-oriented and client-centered drive.
Organization Management Group Inc.Meetings Assistant
Nov. 2014 - Aug. 2015Chesapeake, VA
Hotel Solamar, a Kimpton HotelSales Coordinator
Jun. 2012 - Apr. 2014Greater San Diego Area• Coordinated with Sales, Catering, and Conference Services teams to drive strategic sales activities while maintaining good customer relationships. • Led teams to ensure client and customer satisfaction remained a paramount priority by ensuring order satisfaction, coordinating ancillary departments to ensure sales, marketing, queries, and deliveries are handled efficiently, and motivating staff.
• Cultivated positive relationships through positive correspondence with client inquires and qualified sales leads to support revenue increases.
• Orchestrated logistics for internal company events, finalizing all contracts, and directing event staff across the full lifecycle of events, including streamlined breakdown functions.
Courtyard by Marriott Rancho BernardoSales Manager
Mar. 2012 - May. 2012Rancho Bernardo, CANegotiate group rates for clients; attend local networking events; maintain relationships with current clients; uncover new business through outside sales calls and prospecting; take prospective clients on site tours of property.
Crowne Plaza Fort MyersGuest Services Coordinator
Apr. 2010 - Mar. 2011
Crowne Plaza, Fort MyersIntern, Event Planning
Jan. 2010 - Apr. 2010
Logan's RoadhouseHostess/Server
Jan. 2007 - Nov. 2009Okinawa, JapanBegan as a hostess and was soon promoted to server within a year. As a server and a hostess, some of my duties included handling food, handling money, customer service, completing closing duties, and making sure other servers performed their closing duties.
InterContinental San Diego
San Diego, California, United States
Marine Corps Community Services
Okinawa, Japan
Organization Management Group Inc.
Chesapeake, VA
Cooper Companies
Logan's Roadhouse
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