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Work Background
AmazonPM EMEA Integration Analyst
Jul. 2024Prague, CzechiaEMEA Integration Analyst - Project Manager (33 countries supported)
- Integration management - bringing together various processes, systems, and methodologies to form a cohesive strategy which aligns with the payroll domain - Stakeholders communication - coordinating all project elements , delegate , research and collaborate to define the key elements of the project
- Service realignment - aligning project activities and goals with the strategic vision of the payroll department
AmazonTeam Manager
Mar. 2022 - Jun. 2024Prague, CzechiaTeam Manager HR Administration - Poland, Romania, Israel, Croatia, Estonia
- Leading an amazing team of 10 HR administrators supporting 5 countries - Expanding and launching 3 new countries for the Pay Services department - Project management, process intakes and policy implementations according to the labor code / law update - Identifying opportunities of improvement by reducing manual work and reducing pay defects - Analyzing internal documents and processes to identify opportunities for improvement and automation - Performance management, coaching and individual training of direct reports
- Interviewing, sourcing and hiring HR professionals - Handle escalations and focusing on deescalating challenging situations - Maintaining a strong collaboration with global and regional stakeholders, focusing on negotiation and cooperation - Ensuring team coverage, scheduling, and analyzing reporting of key SLA and KPI data.
AmazonSenior Human Resources Administrator
Sep. 2020 - Feb. 2022Prague, CzechiaSr. HR. Administrator Pay Services - Supporting employee pay related processes, ensuring coherent and timely execution - Updating and maintaining HR input data, focusing on facilitating smooth payroll operations
- Performing audits to ensure data accuracy and salary correctness upon pay date
- Managing employee personal files while organizing and ensuring an easy access to essential documents
- Problem solving mindset
- Providing innovative ideas for process simplifications and efficiency
- Auditing data to avoid pay defects - Automating processes to reduce the manual effort
Converting Ads s.r.o.Advertising Manager
Oct. 2019 - Aug. 2020Prague, CzechiaAccount Manager of iGaming and mainstream verticals (sweepstakes, online casino)
- Project manager responsible for the successful launch of new verticals
- Business development
- Performance marketing - Analyzing sales and reporting data according to the monthly results - Generating and sending the monthly invoice to clients ensuring that the payments are processed
- Building strong relationships with stakeholders - On boarding new clients and ensuring a smooth collaboration - Ensuring that all compliance components are addressed during collaboration with stakeholders
WebhelpCustomer Service Agent
Nov. 2018 - Oct. 2019Prague, CzechiaCustomer support agent for HBO GO (HBO Max)
- Technical support for the HBO GO application on different devices - phone, PCs, laptop, tablet and TV
- Handling GDPR requests and processing personal data to safeguard the user privacy
- Back office data support
- Social media management (Facebook and Twitter)
- Supporting in fluent in English and Romanian
- User of Jira, Social media professional platforms -Falcon, Slack, Microsoft Office, inContact
InditexSection Manager
Aug. 2015 - Sep. 2018Constanţa, RomaniaSection Manager - Man Section
- Leading a team of 10+ sales associates, - Driving sales growth and ensuring a motivated work environment
- Merchandising and in charge of the shop layout - Implementing commercial changes according to directorial instructions and according to the weekly sales - Identifying sales opportunities by analyzing daily and weekly sales reports - Ensuring shop coverage by maintaining a dynamic time and attendance tool with the most up to date information
- Productivity and focus on increased profitability - Budget control
- Prioritizing exceptional customer care and support, fostering loyalty and satisfaction
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