Requests
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Network Power<100 people
Roles
✔️100%
IT
🐦50%
Design
🧑🔬50%
Engineer
Geos
🇮🇳100%
India
Work Background
Tech MahindraProduct Manager
Nov. 2024• Spearheaded the redesign of the User Management system, enhancing flexibility and efficiency across the platform.
• Conducted a comprehensive analysis of existing platform complexities and limitations, identifying key areas for improvement.
• Developed an industry-standard User Management solution that surpasses the current system in adaptability and scalability.
• Streamlined user role and permission management to improve security, compliance, and administrative ease.
• Collaborated with cross-functional teams, including engineering and UX, to implement an intuitive and scalable user access framework.
• Enhanced system performance and reduced operational overhead by optimizing workflows for user provisioning and access control.
UpGradAssociate Product Manager
Dec. 2021 - Nov. 2024• Implemented a chatbot across platforms, leveraging AI-driven automation to engage users at key touchpoints, optimize lead qualification,
and streamline support, resulting in a ₹40 lakh revenue boost.
• Overhauled the referral system by refining the incentive structure, enhancing the user journey, and simplifying the referral process, leading to a 10% increase in referral volume and a 2% rise in payment ratio.
• Revamped website SEO and UX by conducting in-depth keyword research, optimizing on-page content, improving site navigation, and enhancing mobile responsiveness, driving a 35% increase in V2L and a 40% rise in L2P.
• Streamlined CMS operations by introducing a modular architecture, enabling reusable content blocks, and automating workflows, reducing development and content team effort by 50%.
• Optimized login/sign-up processes by redesigning the authentication flow, implementing social logins, and introducing progressive profiling, improving lead qualification rates by 15% and enhancing the overall user experience.
• Integrated Clevertap for data insights, setting up event tracking, user segmentation, and behavioral analytics, empowering data-driven decision-making and boosting conversion rates by 8%.
• Resolved engineering roadblocks through proactive sprint planning, cross-functional collaboration, and improved backlog prioritization, achieving a 92% on-time feature delivery rate.
• Monitored competition and market trends by conducting regular benchmarking, analyzing emerging industry patterns, and aligning product strategy accordingly, leading to a 12% improvement in market positioning
AccentureBusiness & Integration Arch Sr Analyst
Jul. 2021 - Dec. 2021• Reduced customer complaints by 30% by identifying recurring issues, addressing root causes, and driving engineering improvements for long-term reliability.
• Increased sprint efficiency by 20% and commitment accuracy by 15% through well-defined user stories, refined estimation techniques, and structured sprint planning.
knowledgehut upgradProduct Manager
Mar. 2020 - Jul. 2021• Increased user engagement by 20% by leading mobile development for customer-facing modules, optimizing UI/UX, and improving app performance.
• Boosted learner engagement by 20% by implementing an AI-powered recommendation engine, personalizing course suggestions based on user behavior.
• Improved vendor satisfaction by 25% by identifying key pain points, streamlining processes, and delivering tailored solutions.
• Increased client retention by 40% by developing an Assessment Engine as a SaaS tool with proctoring, ensuring secure and seamless evaluations.
• Enhanced DAU by 20% by refining the customer feedback experience, improving UX, and optimizing navigation for better usability.
• Reduced support tickets by 18% by creating comprehensive user help articles, empowering users with self-service solutions.
BusinessBusiness Associate
Nov. 2016 - Feb. 2020• Managed operations of a family-owned menswear retail business, overseeing inventory, customer service, and vendor relations.
• Handled business planning, merchandising decisions, and basic financial tracking, contributing to steady sales and improved customer retention.
• Developed interest in technology-driven solutions for inventory and customer engagement, leading to a career shift into product management.
• Skills gained: Business operations, customer empathy, stakeholder communication, ownership, and problem-solving.
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