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Work Background
No. 84Managing Director
Jun. 2015 - Jun. 2023I provided decisive leadership and strategic direction to the organization, establishing clear objectives aligned with corporate goals. I made critical executive decisions in collaboration with the board, guiding the company through growth and transition phases. I oversaw financial management processes, including budgeting, forecasting, and reporting, ensuring the financial health and sustainability of the organization. I cultivated relationships with clients, partners, investors, and regulatory bodies to drive business development and enhance the company's reputation. I implemented operational best practices to optimize efficiency and streamline processes across departments, enhancing overall productivity. During the 2020 COVID lockdown, I managed staff through a period of substantial growth, resulting in a tripling of business within 2 weeks. In response to a two-year lockdown in Melbourne, I overhauled the cafe concept while maintaining existing staff and expanding the team. I identified and pursued business growth and expansion opportunities, driving sustainable revenue growth. I achieved substantial profit growth through effective financial management and strategic business development initiatives. I implemented menu development strategies that enhanced customer satisfaction and drove increased revenue. I executed marketing and promotion campaigns that effectively increased brand visibility and customer engagement. I ensured health and safety compliance standards were consistently met, safeguarding employees and customers. I fostered positive vendor relations to optimize inventory management and streamline supply chain operations. Over eight years, I directed a thriving cafe renowned for outstanding hospitality and culinary innovation. I managed all facets of operations, including strategy, finance, staffing, and service. I cultivated a loyal clientele and fostered a welcoming community hub.
Salmat Pty LtdExecutive Customer Service Representative
Aug. 2012 - Feb. 2015I executed executive customer service responsibilities, leveraging my marketing background. I applied customer-centric expertise and strategic insight to deliver exceptional support, employing effective communication and analytical skills to anticipate needs, resolve issues, and boost customer satisfaction. I aligned customer service initiatives with business objectives, fostering loyalty and maximizing value. I maintained effective client communication channels, ensuring timely responses and promptly resolving issues. Additionally, I proficiently managed client accounts, overseeing order processing and providing sales support as needed. I monitored key performance indicators (KPIs) to assess progress and identify areas for improvement. Collaborating with team members to achieve organizational goals and deliver exceptional service, I ensured compliance with policies, procedures, and industry regulations, maintaining high standards of professionalism and integrity. Furthermore, I provided training and support to team members to enhance their skills and knowledge, contributing to overall team success.
cBox Pty LtdManager/PA
Jan. 2009 - Dec. 2012I orchestrated efficient office management, ensuring the smooth operation of daily activities. I facilitated communication between directors and stakeholders, both internal and external, fostering transparency and collaboration. I provided comprehensive administrative support, including managing travel arrangements and coordinating meetings to optimize productivity. I managed financial administration tasks with precision and accuracy, ensuring financial stability and compliance. I supported human resources functions to maintain a productive and cohesive team, actively contributing to employee satisfaction and retention. Collaborating effectively with teams, I was key in achieving organizational objectives, leveraging teamwork and synergy to drive success.
Pui939 Pty LtdBusiness Owner
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