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Work Background
Pax8Provisioning Specialist
Mar. 2022Colorado, United StatesResolved API errors on automated orders, enhancing system
reliability and stakeholder satisfaction.
Spearheaded communication with vendors and internal teams
to expedite order processing and adjustments, improving
process efficiency.
Conducted manual provisioning for a subset of products,
ensuring accuracy and customer satisfaction.
Became a subject matter expert in Pax8 Platform functionality,
serving as an escalation point for complex issues.
Documented solutions for new errors, contributing to the
knowledge base for future reference.
Isolated, replicated, and reported defects, facilitating
production level API testing and system improvements.
Guided new hires through training, sharing expertise and
supporting their initial onboarding process.
Accredo - An Express Scripts CompanyEligibility Specialist
Oct. 2020 - Mar. 2022
Denver SpringsAssessment Coordinator
Feb. 2018 - Feb. 2021Colorado, United States
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