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Work Background
SYSPROProject Management Consultant
Aug. 2024South Africa
Various CompaniesProfessional Freelancer
Jan. 2024 - Oct. 2024South Africa, Serbia, United StatesAs an independent contractor, I provide specialized skills and services to multiple international clients. My responsibilities include:
• Developing Assignments: Creating work based on prescribed specifications.
• Editing Assignments: Ensuring accuracy and presentation quality.
• Liaising with Line Managers: Clarifying assignment-related expectations.
• Delivering Completed Assignments: Meeting stipulated formats and requirements. My assignments to date included mobile and web application usability testing, rating & reviews, copywriting, and compiling online tutorials.
Universal.one™Project Management
Jan. 2021 - Dec. 2023San Francisco, CA, United StatesSpearhead Agile project management for a portfolio of mobile application projects, propelling swift delivery and optimized results. Streamline project timelines while enhancing overall project efficiency and surpassing all quality and performance targets. Implement regular project evaluations to ensure punctual attainment of objectives within prescribed budgets, upholding on-time delivery rate while consistently remaining within budget constraints. Administer project communication between internal teams and external partners to ensure seamless coordination and foster collaboration throughout project's lifecycle. Lead Product Management efforts, defining critical engagement requirements, enhancing market adoption, optimising usability, establishing key success criteria, ensuring robustness, implementing real-time analytics, and elevating performance management. Conduct comprehensive software testing across diverse web browsers and various mobile operating systems and versions, in addition to user testing, culminating in identification of crucial usability improvements to increase overall application efficiency.
Coordinated remote leadership of global team comprising seasoned software engineers, adept UX designers, proficient content managers, and dedicated QA team to achieve remarkable synergy and productivity through effective cross-cultural collaboration.
Initiated establishment of comprehensive framework and software engineering life cycle for mobile applications, meticulously overseeing entire developmental journey from conceptualization to deployment.
Demonstrated proficiency as a Scrum Master by conducting daily stand-up meetings, skillfully managing JIRA board, and providing comprehensive reporting with keen focus on improving project agility and transparency.
Documented Policies and Standard Operating Procedures to meet NIST and HIPAA Compliance requirements, as well as SOC 1 & 2 Compliance within just 6 months.
UNIVERSAL HEALTHCARE SERVICE LTDProject Specialist
Oct. 2019 - Dec. 2020Sunninghill, JohannesburgDeveloped, upheld, and optimised project plans, schedules, and budgets, ensuring efficient resource allocation and timely project completion. Orchestrated and chaired stakeholder meetings to evaluate progress and resolve issues while fostering effective collaboration and problem-solving. Generated concise project status reports to convey advancements to team members and management, maintaining transparency and informed decision-making. Implemented stringent quality control measures, aimed at project deliverables consistently meeting and exceeding predefined standards.
• Developed presentations for senior leadership, highlighting project objectives and accomplishments, which played a pivotal role in aligning organizational goals and strategies.
• Fostered transparent and open communication channels across project team members, stakeholders, and external partners, promoting a collaborative and harmonious working environment.
• Directed highly intricate and high-profile scheme take-on project for Old Mutual Staff Medical Aid Fund, ensuring seamless execution and meeting project objectives.
• Oversaw ISO Certification process for MediKredit Integrated Healthcare Solutions (Pty) Ltd and wholly owned subsidiary, Performance Health (Pty) Ltd, in Oct 2020, affirming adherence to industry standards and best practices.
Universal Healthcare ServicesGeneral Manager: Group Project Office & ISO Business Owner
Oct. 2018 - Sep. 2019Sunninghill, Gauteng, South AfricaContributed to Operational Executive Committee of the Group of Companies, assuming comprehensive oversight for all Group Projects and Quality Management System, ensuring ISO Compliance. Directed cross-functional projects that yielded substantial improvements in operational efficiency, translating to tangible gains for the organisation. Steered complete spectrum of tasks associated with managing organisational risk, navigating regulatory framework, and maintaining high standards of quality, contributing to organisation's operational excellence and growth.
• Initiated creation of Group Project Office and executed the integration of Agile Project Management Methodology across the Group, leading to enhanced project efficiency and adaptability.
• Formulated and executed cutting-edge project management best practices and methodologies to streamline project workflows and superior effectiveness.
• Coordinated with cross-functional teams to develop and revise ISO-related policies, procedures, and documentation with focus on optimising regulatory compliance and documentation standards.
• Spearheaded efforts to attain and uphold ISO certifications, overseeing rigorous audits and assessments that reinforced organisation's commitment to quality and industry standards.
MediKredit Integrated Healthcare SolutionsGeneral Manager: IT & Solutions Integrations
Aug. 2014 - Sep. 2018Rosebank, Johannesburg, South AfricaServed on the Executive Committee, holding overall accountability for IT Development, Projects, Business Intelligence, Quality Management Systems, and System Quality Assurance Departments. Acted as ISO Business Owner while ensuring compliance with ISO standards and directives. Prioritised and oversaw all projects, infrastructure enhancements, ad hoc requests, incidents, and testing activities. Administered Project Programme Management aligned with Company Strategy and Goals, leading to strategic alignment and goal attainment. Spearheaded development and management of Business Intelligence Strategic Business Unit, enhancing data-driven decision-making capabilities within organisation.
• Maintained comprehensive documentation of integration processes, configurations, and procedures for reference and future enhancements, resulting in enhanced operational efficiency.
• Navigated organizational risk, regulatory framework, and upheld high standard of quality, contributing to operational excellence and compliance.
• Directed Staff Management and Development, encompassing Succession Planning, Capacity Building, and establishment of a Contingency Skills Plan for critical areas, which ensured a skilled and resilient workforce.
MediKredit Integrated Healthcare SolutionsBusiness Process Manager
Jan. 2011 - Jul. 2014Rosebank, Johannesburg, South AfricaHeld ultimate accountability for Quality Control, Quality Assurance, Product Support, and Fund Control Departments. Orchestrated assembly of cross-functional teams to scrutinize existing business processes and pinpoint opportunities for enhancement, fostering collaborative problem-solving and efficiency. Identified specific areas for improvement, channelling attention and resources toward critical change initiatives for enhanced impact. Engaged in stakeholder interviews to grasp needs, challenges, and desired outcomes concerning process change initiatives, informing data-driven decisions.
• Devised and executed process improvement plans to bolster customer satisfaction.
• Identified operational inefficiencies within current business processes and implemented precise strategies to elevate overall performance as well as increase productivity and cost-effectiveness.
• Elevated the overall management of business processes by instituting, quantifying, and overseeing new systems and procedures, contributing to increased operational efficiency and competitive advantage
MediKredit Integrated Healthcare SolutionsNational Operations Manager
Jul. 2005 - Dec. 2010Johannesburg, Gauteng, South AfricaDirected successful implementation of customer requirements for funders and providers, ensuring operational excellence.
Sustained fund operational stability, proactively informing partners of new products and industry updates.
Facilitated meetings among department heads problem solving initiatives.
Assessed customer feedback surveys from different parts of the country to determine service level satisfaction ratings.
Led cross-functional teams to systematically assess and enhance existing business processes.
Improved regional processes by coming up with effective methodologies to handle customer complaints.
Supported and planned various effective marketing and sales strategies.
MediKredit Integrated HealthCare SolutionsImplementations Manager
Jul. 2004 - Dec. 2004Rosebank, Gauteng, South AFRICAEffectively oversaw the implementation of novel software systems, ensuring comprehensive requirement fulfillment and strict adherence to deadlines.
Performed quality assurance testing prior to launching new implementations into production environments.
Managed a diverse team of implementation specialists and provided ongoing training and development.
Established a robust change management framework to mitigate resistance to new technology adoption
Monitored performance metrics of implemented systems and took corrective action when necessary.
Provided ongoing support after an implementation is completed by responding promptly to customer inquiries or requests for assistance. Managed vendor relationships, negotiated contracts, and oversaw vendor performance to maintain quality standards.
MediKredit Integrated HealthCare SolutionsCall Center Manager
Jan. 2002 - Jun. 2004Rosebank, Johannesburg, South AfricaOversaw the daily functions of a customer service call center, which encompassed tasks such as workforce management, scheduling, and performance evaluation.
Formulated and put into practice customer service policies and protocols to maintain a consistent and superior level of service provision.
Scrutinized and assessed customer feedback data to pinpoint opportunities for enhancing customer service procedures.
Conducted training sessions for the team to equip them with effective methods for addressing inbound calls and resolving customer queries. Developed and enforced customer service policies and procedures to ensure consistent high-quality service delivery.
Conducted regular training sessions for call center staff on proper techniques for handling incoming calls and resolving customer inquiries. Monitored and analyzed customer feedback data to identify areas for improvement in customer service processes.
MediKredit Integrated HealthCare SolutionsHuman Resources Manager
Feb. 1999 - Dec. 2001Rosebank, Johannesburg, South AfricaAdministered benefits programs, addressing employee inquiries and ensuring compliance with regulatory requirements.
Developed and delivered HR training programs on topics such as sexual harassment prevention and workplace diversity
Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
Led a team of HR professionals responsible for talent acquisition, employee relations, and performance management.
Assisted in developing succession planning strategies for key positions within the organization.
Encouraged open communications, promoting positive and pro-employee work environment.
Identified operational weaknesses to improve or innovate people, programs and processes
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