Celcom Axiata BerhadGroup Product Manager Personal, Business and Device
Aug. 2015 - Jan. 2017Kuala Lumpur, MalaysiaIn this role, I successfully led the team to revitalized a legacy business segment that was in rapid decline, revamping and simplifying our product offerings from over 100 legacy products and achieving the best mobile product of the year award. We have launched the best post-paid products of the year, helping us achieve the top position among our competitors in terms of post-paid subscribers for both B2C and B2B customers. In addition, We introduced the first device lease-to-own innovation in Malaysia for smartphones, broadband, and other devices, as well as a device insurance innovation to protect customer devices and increase customer lifetime value. In this role, I led a team of 20 people, including product managers and customer life cycle and operations managers, and am skilled at leading cross-functional teams to achieve success. Reporting to the Chief Marketing Officer, I am confident in my ability to continue delivering results in a product management role.