Quest SoftwareTechnical Specialist
Mar. 2016 - May. 2024Panama City, Panamá, Panama · RemoteMaintain open and clear communication with the team so they know they can turn to the escalation team in critical situations.
Develop a clear process for handling escalations, including quick problem identification, resource allocation, and follow-up to ensure effective resolution.
Stay updated on the latest trends and technologies in the software area to take a proactive approach to problem-solving.
Supporting the team in the technical interview process for future engineers
Testing new software versions with the latest technologies.