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Work Background
Quest SoftwareTechnical Specialist
Mar. 2016 - May. 2024Panama City, Panamá, Panama · RemoteMaintain open and clear communication with the team so they know they can turn to the escalation team in critical situations.
Develop a clear process for handling escalations, including quick problem identification, resource allocation, and follow-up to ensure effective resolution.
Stay updated on the latest trends and technologies in the software area to take a proactive approach to problem-solving.
Supporting the team in the technical interview process for future engineers
Testing new software versions with the latest technologies.
TeleperformanceTechnical Support Engineer
Nov. 2012 - Mar. 2016Sana AnaTechnical Support Engineer Dell Account
Data Protection area.
Netvault Backup team, Backup and restores of application such as Oracle, NDMP, SQL, Vmware and so on.
Netvault Smartdisk administration as well as storage technologies for backups.
Netway S.A.Technical Support
Mar. 2011 - Nov. 2012It Technitian
Voip Technitian
Linux admin
Seguridad MantisTechnical Support
Aug. 2010 - Apr. 2011
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