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Work Background
FORD BUSINESS SOLUTIONS LTDOrganizational Effectiveness Manager
May. 2025Bucharest, RomaniaKey Responsibilities & Impact:
Lead the Quality & Process Excellence agenda, driving continuous improvement through metrics-driven evaluations, root-cause analysis, and corrective action plans aligned with global standards.
Design and optimize end-to-end business processes, ensuring operational efficiency, clarity of ownership, and scalability across cross-functional teams.
Own strategic reporting and insights by developing dashboards and KPI frameworks that inform decision-making, track performance, and flag organizational risks or opportunities.
Oversee Learning & Development initiatives, including skill gap assessments, learning pathways, and the deployment of development programs to support capability building and retention.
Manage Workforce Planning & Optimization, ensuring right-size resourcing, forecasting needs, and supporting strategic headcount planning.
Champion risk & controls frameworks, embedding governance practices and compliance checks that support operational resilience and audit-readiness.
Act as a change partner, enabling organizational transformations through stakeholder alignment, communication strategies, and readiness assessments.
Build a culture of accountability and agility, influencing leaders and teams to adopt a mindset of continuous learning, improvement, and performance ownership.
Morningstar SustainalyticsOperational Excellence Manager
Apr. 2023 - Jun. 2025Bucharest, RomaniaDriving Operational Efficiency and Productivity:
• Spearheading cross-functional initiatives to identify and implement process improvements, resulting in 15% increase in efficiency.
• Developing and refining internal SLAs, SOPs, and policies to streamline workflows and ensure compliance with company standards.
• Playing a pivotal role in scaling the business by optimizing operations and supporting growth initiatives. Strategic Project Management:
• Leading E2E operational excellence projects from inception to completion, ensuring successful execution and delivery of measurable outcomes.
• Collaborating with stakeholders to scope, design, and implement innovative solutions that enhanced team efficiency and productivity.
• Coordinating project teams, tracked progress, and maintained project timelines to deliver results on schedule. Process Improvement and Standardization:
• Facilitating dialogue between cross-functional teams to negotiate terms and drive alignment on standard operating procedures, service level agreements, and other process materials.
• Ensuring adherence to quality standards, meeting deadlines, and managing personnel to achieve operational excellence. Talent Acquisition and Development:
• Leading the execution of hiring processes, including sourcing, interviewing, and selecting qualified candidates.
• Implementing effective onboarding programs to ensure new joiners are successful and integrated into the team. Data-Driven Decision Making:
• Tracking, measuring, and reporting on key performance indicators to provide stakeholders with actionable insights.
• Leveraging data analytics to identify areas for improvement and inform strategic decision-making.
Morningstar SustainalyticsManager Data Operations
Mar. 2022 - Apr. 2023Bucharest Metropolitan AreaLeading High-Performing Data Integrity Teams:
• Successfully managed a team of data integrity professionals, ensuring efficient operations and achieving team objectives.
• Implemented innovative strategies to enhance team performance and drive continuous improvement. Fostering Collaboration and Stakeholder Management:
• Collaborated closely with cross-functional teams, including Commercialization Managers, Customer Success, Inside Sales, Digital Operations, and others.
• Utilized data visualization tools, CRM systems, and deliverable management platforms to streamline processes and improve data quality. Driving Operational Excellence:
• Assured the team's adherence to quality standards, met deadlines, and managed personnel effectively.
• Led the execution of hiring processes, including sourcing, interviewing, and onboarding new team members.
• Delegated tasks strategically to optimize team productivity and ensure adherence to SLAs. Developing and Coaching Talent:
• Provided leadership and mentorship to team members, fostering a positive and supportive work environment.
• Supported high achievers in their career development through coaching, performance reviews, and OKR setting.
• Monitored team performance and rebalanced workloads as needed to maintain optimal efficiency. Data-Driven Decision Making:
• Tracked, measured, and reported on key performance indicators to provide stakeholders with actionable insights.
• Leveraged data analytics to identify areas for improvement and inform strategic decision-making. Effective Communication and Stakeholder Management:
• Proactively communicated with stakeholders to address questions, issues, and recommendations related to processes, workflows, technology, and team morale.
• Ensured adequate engagement levels of staff to drive business results and maintain stakeholder satisfaction.
SustainalyticsManager Data Operations
Mar. 2022 - Apr. 2023Bucharest Metropolitan AreaLeading High-Performing Data Integrity Teams: • Successfully managed a team of data integrity professionals, ensuring efficient operations and achieving team objectives. • Implemented innovative strategies to enhance team performance and drive continuous improvement. Fostering Collaboration and Stakeholder Management: • Collaborated closely with cross-functional teams, including Commercialization Managers, Customer Success, Inside Sales, Digital Operations, and others. • Utilized data visualization tools, CRM systems, and deliverable management platforms to streamline processes and improve data quality. Driving Operational Excellence: • Assured the team's adherence to quality standards, met deadlines, and managed personnel effectively. • Led the execution of hiring processes, including sourcing, interviewing, and onboarding new team members. • Delegated tasks strategically to optimize team productivity and ensure adherence to SLAs. Developing and Coaching Talent: • Provided leadership and mentorship to team members, fostering a positive and supportive work environment. • Supported high achievers in their career development through coaching, performance reviews, and OKR setting. • Monitored team performance and rebalanced workloads as needed to maintain optimal efficiency. Data-Driven Decision Making: • Tracked, measured, and reported on key performance indicators to provide stakeholders with actionable insights. • Leveraged data analytics to identify areas for improvement and inform strategic decision-making. Effective Communication and Stakeholder Management: • Proactively communicated with stakeholders to address questions, issues, and recommendations related to processes, workflows, technology, and team morale. • Ensured adequate engagement levels of staff to drive business results and maintain stakeholder satisfaction.
Societe Generale Global Solution Centre RomaniaOperational Manager for Global Cash Application
Apr. 2021 - Mar. 2022Bucharest, RomaniaIn my role as Operational Manager for the Global Cash application at Société Générale, I was overseeing the day-to-day operations of the team, including: managing customer complaints, contributing to incident resolution, and conducting regular performance reviews. I was also responsible for collecting and analyzing data to identify trends and opportunities for improvement. By preparing materials for monthly steering committees, I ensured alignment with strategic objectives and drove continuous improvement. Furthermore, I actively participated in change management initiatives to ensure a smooth transition to new processes and systems. I was committed to maintaining operational security and enhancing customer satisfaction.
HPGlobal Account Manager
Jun. 2019 - Apr. 2021Bucharest, RomaniaCross-Functional Coordination: Effectively managed and coordinated diverse teams across Sales, Sales Operations, Supply Chain, Logistics, and Finance to ensure seamless collaboration and project execution. Solution Development and Deployment: Proactively engaged in the development and implementation of innovative solutions to address client needs and drive operational efficiency. Project Management: Adeptly handled multiple complex projects, effectively managed changing priorities, and made sound decisions under pressure in a dynamic global and remote work environment. Service Level and Transition Management: Ensured adherence to service level agreements and managed smooth transitions between teams and projects. Stakeholder Management: Conducted regular business reviews, communicated complex issues clearly, and influenced internal and external stakeholders to achieve desired outcomes. Continuous Improvement: Championed continuous process improvement initiatives, managed key account global KPIs, and drove operational excellence. Global Leadership: Demonstrated operational accountability, led worldwide teams to achieve global coordination and consistency, and fostered a culture of high performance. Sales Enablement: Supported sales effectiveness and productivity by providing tailored solutions, enhancing customer support, and driving key account retention and loyalty. Business Enablement: Provided strategic guidance and operational support to enable business growth and success.
HPManager Customer Engagement France Direct
Mar. 2016 - Jun. 2019Bucharest, RomaniaKey Responsibilities:
• Developed and maintained efficient structures for performance control, problem-solving, and decision-making within the team.
• Ensured clear roles, responsibilities, and communication channels to facilitate effective operations.
• Managed escalation paths and escalated issues appropriately to ensure timely resolution.
• Monitored and managed operational activities to deliver agreed-upon service levels to customers and stakeholders, as measured by key performance indicators.
• Implemented operational controls to align headcount and budget with strategic goals, and balanced resources effectively across teams.
• Continuous Improvement: Drove efficiency improvement initiatives to foster innovation and address evolving customer needs. People Management and Leadership:
• Talent Development: Built a high-performing work system, attracted and promoted talented employees, and fostered individual and team autonomy.
• Succession Planning: Developed and maintained a succession plan to address critical roles within the team, including your own.
• Goal Alignment: Translated organizational objectives into individual goals and development plans for direct reports.
• Employee Engagement: Engaged employees in improving the employee experience and their contributions to the company's strategy.
• Team Dynamics: Established effective structures for communication, cooperation, and coordination within the team and with external stakeholders. Customer Focus and Interface Management:
• Customer Feedback: Established open communication channels with customers and stakeholders to gather feedback and translate it into actionable improvements.
• Customer Experience: Demonstrated passion for delivering a total customer experience (TCE) and fostered a customer-centric culture.
• Cross-Functional Collaboration: Networked with other teams and organizations to identify opportunities for knowledge sharing and best practice adoption.
HPLogistics Coordinator
Aug. 2014 - Mar. 2016Bucharest, Romania• On-Time Delivery: Ensure timely delivery of shipments according to contractual agreements.
• Carrier Performance Monitoring: Track and monitor carrier performance on a daily basis.
• Process Improvement: Support and participate in improvement projects and initiatives to enhance logistics efficiency.
• Returns Management: Coordinate the return process for shipments.
• Stakeholder Communication: Participate in monthly and quarterly business reviews (MBR/QBR) with carriers.
• Risk Mitigation: Identify potential risks and implement measures to minimize their impact.
• Continuous Improvement: Identify opportunities for process improvement and implement changes.
• Cost Management: Coordinate and manage logistics costs to optimize spending.
HPCustomer engagement management advisor
Oct. 2010 - Aug. 2014Bucharest, Romania
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