Dr Usama Shaharyar - Cofounder, Rasa Communication Co Ltd

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Network Power<100 people

Roles

🔥100%

Startup Founder

✨100%

Business Owner

🧑‍💼100%

C-level Executive

Geos

🇮🇹100%

Italy

Work Background

Rasa MED & SahatikCo-Founder

May. 2017Riyadh, KSA• Led feasibility study, strategic planning, market planning, competitive analysis to develop health apps (Rasa MED & Sahatik). • Directed R&D team to develop the apps and to roll out within the defined target milestones. • Guide Sales & Marketing and Operations team to achieve yearly sales and revenue targets. • Manage customer relationship and satisfaction management at CxO level.

Rasa Communication Co., Ltd.Co-Founder & General Manager

Jul. 2012Riyadh• Led feasibility study, strategic planning, market planning, and competitive analysis to establish RASA as an organization catering to Consulting, Telecom, IT, Electrical, Electronics Systems, Mechanical, Civil, and Learning Services across diverse sectors. • Establish and head business management with a team of more than 100 in the organization. • Achieved YoY growth of 10%-15% during 2023-2014. • Maintained 10-15% Net Profit Margins during 2023-2013. • Cost control and reduction by 10%-15% during 2023-2013. • Ensured ROI to shareholders in 2014 (second year of operations). • Headed strategic alliances and partnered with 93 leading global manufacturers/vendors. • Direct Sales & Marketing and Operations Dept. to achieve yearly sales and revenue targets. • Support the Sales & Marketing team in business development, business expansions, and market breakthroughs in Telecom, IT, Energy, Construction, Health, Education, Oil & Gas, Large enterprises, and SMEs. • Guide Operations team to ensure on-time project delivery with quality and customer satisfaction. • Help the Finance team in budget planning, revenues, cash flow, cost control, banks support, and auditing. • Support HR and Admin team to develop processes and ensure the smooth running of day-day operations. • Strengthen RASA as an organization by increasing efficiency and productivity through internal and on-job training. • Manage customer relationships, partner relationships, and satisfaction management at high and CxO levels.

Huawei Technologies Co. Ltd.Business Development Manager

Dec. 2009 - Jul. 2012Riyadh• Achieved service sales of $25M (2012H1), $47.37M (2011), $33.17M (2010), and $7.71M (2009) for key accounts STC, Mobily, and Zain. • Guided and supported pre-sales managers and service account managers to achieve sales of $110M (2012H1), $396M (2011), $119M (2010) and $34M (2009). • Directed a team of 10~15 pre-sales managers to provide integrated E2E ICT solutions to customers. • Headed technical, commercial, and contract negotiations with customers. • Analyzed ICT development trends, key players, and market space & carried out a feasibility study, and developed new business opportunities for key accounts-STC, Mobily, Zain, ITC, and enterprise. • Led sales strategic planning & market planning for key accounts-STC, Mobily, Zain, ITC, and enterprise. • Conducted market breakthroughs, Managed Services and other services sales, and improved profit margins & cash flows. • Promoted and covered solutions of cloud computing, M2M, smart cities, e-solutions, MBB, FBB, SingleRAN, SQM, IBS, NGDC, FMC, IMS, LTE-EPC, across the product lines of OSS, VAS, core, transport, data, wireless, and fixed networks. • Involved in strategic partnership review with STC, Mobily, and Zain. • Handled professional services brand and event marketing. • Monitored & managed sales project management. • Strengthened service sales organization. • Managed customer relationship and satisfaction management at middle/high and CxO levels.

Huawei Technologies Co. Ltd.Service Product & Delivery Manager

Dec. 2008 - Nov. 2009Riyadh• Achieved service sales of $5M (2008) for key accounts STC and Mobily. • Achieved services revenue of $2.92M from key accounts STC and Mobily. • Led competition, marketing, and brand promotion strategies. • Prepared and delivered formal business proposals and presentations to customers. • Developed and delivered customized E2E network solutions to STC and Mobily covering the product lines of core (2G, 3G, NGN, MSC Pool, VOIP, Common Core), and wireless (2G, 3G, HSPA+) networks. • Involved in sales project management, technical, commercial, and contract negotiations with STC & Mobily. • Managed customer relationships. • Established a service business unit in the representative office. • Headed a team of 20 engineers for the project's delivery of STC Core Network upgrade, 2G & 3G IP migration, packet switching migration, MSC Pool, customized services, IoT & MVI. • Achieved business KPIs of revenue, cash flow, cost reduction, operational efficiency, and customer satisfaction.

Huawei Technologies Co. Ltd.Managed Services-Operations Support & Technical Head-Core Network

Jan. 2008 - Nov. 2008Riyadh• Involved in the sale of a $70M multi-vendor MS breakthrough by contributing to due diligence, technical, commercial, and contract negotiations. • Headed organizational change management to ensure a smooth transition and transformation from EOT to managed services. • Managed NOC operations for Mobily Core Network and VAS. • Acted as an active liaison between Mobily, other vendors, and the operations team. • Proposed new operational processes, system/process enhancements, proactive incident resolution, and escalation policies. • Suggested reengineering/design changes with other vendors, customers, and R&D. • Recommended improvements to the network operations, maintenance, and performance. • Delivered managed services based on agreed SLA and network KPIs to Mobily. • Headed a team of 30 engineers and achieved Core Network Dept. KPI's. • Controlled projects and services delivery to meet targets for sales, revenue, profit margin, cash flow, cost reduction, operational efficiency, and customer satisfaction. • Handled resource building, HR management, performance management, technical issues management, team building and Business management of Core Network Dept. • Managed internal stakeholders and mid/high-level customers from STC and Mobily. • Customer relationship management.

Huawei Technologies Co. Ltd.Project Consultant

Dec. 2006 - Dec. 2007Riyadh• Led project initiation, planning, and monitoring & control of $128M STC Core Network projects such as CI, MNP, Roads, 3G3, V7 & Network Congestion, 3G2, E7 PO3 Phase-2, Test lab, and CN L0. • Headed network operations of $5.32M key events of Ramadan and Hajj-1426, 1427, 1428 & 1429. • Directed market breakthrough for Core Network project of Mobily. • Managed POs, subcontractors, performance management, cost control, quality assurance & project risks. • Organized necessary resources and supported all the phases of engineering and service activities such as bidding, planning, designing, subcontracting, installation, commissioning, integration, acceptance, maintenance & technical support. • Ensured on-time project delivery and close-outs. • Training and assessment of project team members. • Mid/high-level customer relationship and satisfaction management.

Huawei Technologies Co. Ltd.Product Leader (Core Network Expert)

Jan. 2006 - Nov. 2006Riyadh• Delivered R&D level technical support to the service providers of Europe, Middle East, and Asia Pacific. • Rendered expert-level technical support and knowledge sharing to level-1, 2 & 3 engineers & customer operations at the local, regional, and global levels. • Enhanced and evaluated performance of level 1, 2 & 3 engineers & customer operations personnel. • Prepared customized operations processes for the customers based on the standards of ITU, ISO, TL9000, e-TOM & ITIL. • Wrote technical troubleshooting cases, project case studies & technical papers. • Recommended product enhancement features. • Managed network services survey, services integration, international roaming, health inspection, on-site support, emergency recovery, network performance enhancement, software support, and spare parts management services. • Scheduled technical seminars and shared experience with STC and Mobily. • Organized training for engineers, subcontractors, and customers. • Technical meetings and reporting.

Huawei Technologies Co. Ltd.Project Leader

Jul. 2004 - Dec. 2005Riyadh• Played a key role in establishing Project Management standards and processes in the organization. • Directed a team of 30 engineers to deploy $87M market breakthrough Core Network projects for STC E7 PO1, PO2, PO3-Phase-1 and 3G1 roll out. • Managed subcontractors and trained and assessed project team members. • Controlled project cost, assured quality, and customer satisfaction. • Customer relationship management.

Advanced Communication & Electronic Systems Co. Ltd.Project Leader

Nov. 2003 - Jun. 2004RiyadhHeaded a team of 15 engineers for STC E6 wireless project implementation and supported field maintenance, NOC, Back Office, and Performance engineers in day-day operations of wireless sites.

Marctel Technologies Co. Ltd.Project Leader

Jul. 2001 - Oct. 2003IndiaLed E2E Project Management of 2G Core Network projects for Airtel, Hutch, and Tata by managing a team of 20 engineers for the project implementation, system upgrades, expansions, health checks, optimization & routine maintenance.