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Network Power<100 people
Roles
โ๏ธ47%
IT
โจ47%
Business Owner
๐ธ41%
Marketing
Geos
๐ซ๐ท41%
France
๐ต๐น11%
Portugal
๐ฉ๐ช5%
Germany
Work Background
PixelluCustomer Success
Sep. 2020France1. Manages and serves as an Administrator for 3 Facebook groups (totaling around 13,000 members) 2. Reviews and responds to social media comments
3. Communicates with customers over email and live chat to answer questions and provide helpful, world-class support
4. Communicates with technical teams on troubleshooting bugs and helps with investigations
5. Manages, updates, and creates internal and external knowledge bases to inform internal and external clients with guides and support articles
6. Collaborates with other departments and helps deliver project deliverables
7. Helps train newly hired employees within the customer success department
8. Serves as a team lead that is always available to help in customer-related situations
9. Churn analysis
10. Strategic planning to foster long-term relationships with our customer base to improve customer satisfaction
IndependentIndependent
Oct. 2019 - Aug. 2020Nantes, Pays de la Loire, France
American AirlinesLead Control Center Specialist
May. 2018 - Oct. 2018Dallas/Fort Worth Area1. Ensured positive gate space between arriving and departing aircraft
2. Made sure all employees posted correct information about flights
3. Sent out emails/radio calls to different airport departments with highly important information 4. Cross-examined incoming data and made sure all aircraft and gate information was accurate 5. Communicated with HQ officials on flight information regarding equipment, crews, weather, fuel, and passenger information as well as any other pertinent details
6. Analyzed, coded, and posted flight delays if applicable
American AirlinesControl Center Specialist
Oct. 2017 - Apr. 2018Dallas/Fort Worth Area1. Ensured all departments completed assigned tasks on time and correctly
2. Analyzed the weight and balance of aircraft and made adjustments if necessary 3. Verified and ordered fuel amounts and confirmed weight limits
4. Communicated with specific departments on information about their flights and tasks 5. Approved/denied arrivals and departures on American Airlines airport ramp space 6. Controlled and directed all aircraft movements via radio frequency on airport grounds 7. Ensured and corrected all recorded flight times are accurate (internal and external)
American AirlinesLead Gate Specialist
Apr. 2017 - Oct. 2017Dallas/Fort Worth Area1. Ensured all team members perform tasks safely, correctly, and on time
2. Served as a leader to a team and assisted them when necessary
3. Dealt with any passenger difficulties that the employees could not handle
4. Had all responsibility of a given zone and all that took place in that zone 5. Corrected issues with aircraft, passengers, flight crews, agents, and reservations
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