Tyler Lewis - Product Manager, Pixellu

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

💸63%

Marketing

✨54%

Business Owner

🧨45%

Consulting

Geos

🇫🇷45%

France

🇵🇹18%

Portugal

🇧🇪9%

Belgium

Work Background

PixelluCustomer Success

Sep. 2020France1. Manages and serves as an Administrator for 3 Facebook groups (totaling around 13,000 members) 2. Reviews and responds to social media comments 3. Communicates with customers over email and live chat to answer questions and provide helpful, world-class support 4. Communicates with technical teams on troubleshooting bugs and helps with investigations 5. Manages, updates, and creates internal and external knowledge bases to inform internal and external clients with guides and support articles 6. Collaborates with other departments and helps deliver project deliverables 7. Helps train newly hired employees within the customer success department 8. Serves as a team lead that is always available to help in customer-related situations 9. Churn analysis 10. Strategic planning to foster long-term relationships with our customer base to improve customer satisfaction

IndependentIndependent

Oct. 2019 - Aug. 2020Nantes, Pays de la Loire, France

American AirlinesLead Control Center Specialist

May. 2018 - Oct. 2018Dallas/Fort Worth Area1. Ensured positive gate space between arriving and departing aircraft 2. Made sure all employees posted correct information about flights 3. Sent out emails/radio calls to different airport departments with highly important information 4. Cross-examined incoming data and made sure all aircraft and gate information was accurate 5. Communicated with HQ officials on flight information regarding equipment, crews, weather, fuel, and passenger information as well as any other pertinent details 6. Analyzed, coded, and posted flight delays if applicable

American AirlinesControl Center Specialist

Oct. 2017 - Apr. 2018Dallas/Fort Worth Area1. Ensured all departments completed assigned tasks on time and correctly 2. Analyzed the weight and balance of aircraft and made adjustments if necessary 3. Verified and ordered fuel amounts and confirmed weight limits 4. Communicated with specific departments on information about their flights and tasks 5. Approved/denied arrivals and departures on American Airlines airport ramp space 6. Controlled and directed all aircraft movements via radio frequency on airport grounds 7. Ensured and corrected all recorded flight times are accurate (internal and external)

American AirlinesLead Gate Specialist

Apr. 2017 - Oct. 2017Dallas/Fort Worth Area1. Ensured all team members perform tasks safely, correctly, and on time 2. Served as a leader to a team and assisted them when necessary 3. Dealt with any passenger difficulties that the employees could not handle 4. Had all responsibility of a given zone and all that took place in that zone 5. Corrected issues with aircraft, passengers, flight crews, agents, and reservations

Intch is a Professional Networking App for the Future of Work

100k+ people

130+ countries

AI matching

Get Intch if you'd like to

📝

Get Recommended to New Customers

👋

Connect with Like-Minded People

💸

Raise Capital

🚀