Troodia Panagiotou - Office Administrator, Hyperion Systems Engineering Group

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Work Background

Hyperion Systems Engineering GroupAdministrative Assistant

Nov. 2024Nicosia, Cyprus

Self-employedExternal Services

Jul. 2024Cyprus

VENTURE SPACE LTDPersonal Assistant

Mar. 2020 - Jun. 2024Nicosia, Cyprus• Manage Director’s electronic diary, assessing priority of appointments and reallocation, as necessary • Manage Director’s travel arrangements (including visas/accommodation) • Process Director’s correspondence, ensuring that incoming correspondence is dealt with by the Director/or on behalf of the Director, or other staff as appropriate • Maintain Director’s office systems, including data management and filing • Maintain records of Director’s contacts • Screen calls, enquiries and requests, and deal with them when appropriate • Assist Director in researching and following up with action on matters which fall within the Director’s responsibility – chasing responses, triggering follow-up action • Produce documents, briefing papers, reports, and presentations for the Director • Organize meetings and ensure that Director is well prepared for those meetings, preparing agendas, pre-meeting briefings and meeting papers • Assist/support Director, Development Manager & Communications Manager in arranging funding partner and other events • Meet and greet visitors at all levels of seniority • Supervise all Trust incoming/outgoing mail • Any other duties as may reasonably be required by the Director

KYTV Travel and TourismOffice Manager

Oct. 2017 - Mar. 2020Limassol, Cyprus• Organizing staff recruitment, training, and administration • Oversee the smooth, efficient running of the office • Preparing promotional materials and displays • Agreeing service levels, contracts, and costs • Implement alternative and innovative ideas for achieving new business • Holding meetings to motivate the team to meet their sales targets • Using knowledge and creativity to help customers find a suitable package holiday or to plan their group or independent travel • Organizing travels from beginning to end, including tickets, accommodation, and transportation • Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance • Collect deposits and balances • Issuing invoices and receipts accordingly when needed • Making bank deposits when needed. • Informing customers of any changes, such as cancelled flights, and arranging alternatives • Advise customers about passports, travel insurance, visas, vaccinations, and tours • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc. • Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.) • Use promotional techniques and prepare promotional materials to sell itinerary tour packages • Filing and scan when needed • Collect and prepare all visa material needed • Handling administrative responsibilities • Responsible for creating PowerPoint slides and making presentations • Responsible to handle petty cash and keep records of it • Update Back Office System • Issuing Reports manual or from Back office system • Preparing payment request forms • Request from Finance Department to proceed payments to our suppliers according to deadlines and after payment from customer is completed • Handling mail, email, phone enquiries and any customers’ complaints • Proceeding with online check in for customers – even during non-working hours

Aeolos Cyprus Travel LtdCustomer Service Executive

May. 2015 - Apr. 2017Nicosia, Cyprus• Provide to the clients with information to address inquiries regarding products and services. • Communicating courteously with customers by telephone, email, face to face and via social media. • Investigating and solving customers issues/complaints • Uploading/Updating content of new properties on the websites (Bookcyprus.com, Bookgreece.com, Bookmalta.com, Bookaeolos.com). • Cerious Software - Thumbs Plus Program • Twitter/Facebook – Social Media - Online Marketing

SwissportPassenger Service Agent

Jul. 2014 - Jan. 2015Larnaca, Cyprus• Greeting and checking passenger documentation • To check passengers in using a computer-based system, issuing boarding cards and baggage labels • Process passengers at the boarding gate • Apply airline regulations which may involve charging excess baggage or upselling • Adhere and apply strict security and safety regulations • Effectively assist passengers with their experience travelling through the airport

Amathus Beach Hotel Restaurant Reservations Hostess

Aug. 2013 - May. 2014Limassol, Cyprus• Greeting guests as they enter, and putting them on a waiting list as necessary • Providing guests with menus and answering any initial questions • Seating guests at tables or in waiting areas • Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers • Engaging with guests to ensure they're happy with food and service • Responding to complaints and helping to resolve them • Answering phone calls, taking reservations and answering questions • A knowledge of the menu • Helping with other positions in the restaurant as needed • Providing great customer service

Salamis Filoxenia Cruise Ship Front Desk Receptionist

May. 2012 - Oct. 2012SEASONAL • Greet and welcome guests as soon as they arrive at the cruise ship • Answer, screen, and forward incoming phone calls • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures) • Provide basic and accurate information in-person and via phone/email for all details referring to the cruise ship • Order front office supplies and keep inventory of stock • Keep updated records of guests expenses and costs • Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing