Tolu Lope

Customer Support Specialist @Capital One

EntertainmentCall CenterSupport SpecialistFinanceCustomer Support RepresentativeFitness CoachITCustomer ServiceHelp Desk Support🏐 SportsClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistProject ManagerData Entry

As a Customer Support Specialist in both the energy and finance sectors, I have successfully managed a high volume of customer inquiries through different channels regarding various banking products and services. I have consistently maintained a high customer satisfaction rate and have been recognized for my excellent communication and problem-solving skills.

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Work Background

Support Specialist

Capital OneSupport Specialist

Sep. 2024Nottingham, England, United Kingdom

Project Management Officer

Tritek Consulting Limited Project Management Officer

Dec. 2023 - Sep. 2024United Kingdom• Tracked project and team member performance closely to quickly intervene in mistakes or delays. • Designed technical upgrade paths, incorporating requested functionality and performance enhancements. • Served as trusted advisor to project managers, providing expert guidance on PMO methodologies and best practices for successful project execution. • Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies. • Demonstrated leadership skills in managing projects from concept to completion. • Developed comprehensive project plans with clearly defined goals, timelines, and resource requirements. • Streamlined communication between cross-functional teams for improved project coordination. • Contributed to reduction in project risks by conducting thorough risk assessments and implementing mitigation strategies. • Developed and implemented project plans and budgets to ensure successful execution, resulting in project delivery efficiency. • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts. • Facilitated collaboration among team members through effective communication channels and shared documentation platforms.

Residential Energy specialist

E.ON NextResidential Energy specialist

Jun. 2023 - Oct. 2023Leicester, England, United Kingdom

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