Requests
28
88Applied by 2
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
PhlebHub Institute of Professional DevelopmentCo-Founder
Jun. 2021Naples, Florida, United StatesAt Phlebhub Institute of Professional Development, it is our mission to create "Hope & Opportunity" for aspiring Phlebotomists and Certified Phlebotomists looking to advance in their careers. We offer a unique learning environment that encourages our students to "Learn while you Live" on a budget.
Quest DiagnosticsSenior Director Patient Services East Region
Nov. 2017 - Apr. 2021Teterboro, NJSenior Executive Patient Services East Region responsible for ~2K Team members, $200M annual budget covering NY, NJ, PA, DE, MD and VA areas Patient Services Centers, In-Office Phlebotomist and extended support teams processing over 7 million patients annually. Provide a Servant Leadership style to maintain a balanced approach between inspiration leadership and operational effectiveness. Established a Sr. Leadership Team across Patient Services with a focus on Finance, Business Intelligence, and Operations Developed a robust vision for Patient Services for 2018 to drive operational excellence, efficiency and be financially responsible Developed an operational rhythm on each level of Patient Services organization to drive weekly accountability Established semi-annual Business Case Review with Supervisors & Managers Established a quarterly cadence for process improvement from inception to sustainment to drive accountability and sense of urgency Implemented cost reduction strategies that will total >$6 million in YoY savings
Implemented revenue enhancement program resulting in an additional collection of > $8 million since inception leading the Nation in PATOS collection Established a robust system to support our frontline personnel in regards to communications, meet & greet, >95% annual employee engagement survey participation and 100% Manager/Supervisor participation in recognition quest Established robust Project Management Team and QMS Team to drive continuous improvement and to build skill, knowledge and abilities Developed an award-winning supply chain system that was implemented in 421 Patient Service Centers resulting in ~$900K annualized cost reduction Developed software package Dynamic 365 Mobile Performance Management System to support Supervisors, Managers and Director to go paperless and to enhance coaching & mentoring of staff utilizing near real-time performance data Successfully participated in "Leadership Quest Academy" 2018
NYC Health + HospitalsSenior Executive Ambulatory Care
Nov. 2016 - Nov. 2017NYC Health + Hospital/ Jacobit 1400 Pelham Parkway South, Bronx, NYSenior Executive responsible for Ambulatory Practices at NYC Health + Hospital/Jacobi. Covering over 350K+ annual visits plus Ambulatory Surgical Procedures with budget in excess of $200M. As Senior Executive, I provide strategic, operational and financial direction to Sr. Administrators, Sr. Directors overseeing Medicine, Pediatrics, Women's Health Services, Surgical Services, Dentistry, Rehabilitation and Behavioral Health Services. Strategic Pillars for Service Excellence include:
- Driving Health Outcomes to improve HTN, DM A1C, BMI, Depression, ACO decrease ED/Admit
- Patient Experience with focus on excellence in everything we do for our patients - Access with focus on right patient, right provider, right time - Flow with focus on streamlined patient centric experience on day of visit
- Team Engagement with focus on Operational Rhythm and Shared Governance
- Market Share with focus on servicing our attributed patients needs on demand - Financial return with focus on collecting every dollar earned Leadership Development: - Lead senior leadership members throughout H+H on journey to become Board Certified Fellows of American College of Healthcare Executives
- Provide Leadership development opportunities to all staff by hosting LunchNLearn Leadership Development Series
- Provide continuous learning opportunities and mentor/mentee/coaching programs to internal/external mentees Continuous Improvement Process Leader:
- Lead 20+ Local Leadership Team consistent of MD/RN/ADMIN plus key stake holders in Operational Rhythm requiring each team to develop meaningful 90 day projects aligned to our strategic plan
- Lead Business Intelligence Unit to provide real-time and weekly scorecards with both driver and outcome metrics from which local leadership teams are held accountable to drive desired metrics into the green
- Lead/Nourish Resident Physician Teams in monthly quality improvement cycles including education in administrative tools, strategies and skills
The Dutch Mentor Founder/CEO
Apr. 2012Greater New York City AreaWalter Dusseldorp, MBA, FACHE, Certified LEAN/Six Sigma Black Belt, and an Author & Thought Leader in the healthcare industry for over 20 years with a proven track record of developing high-performance teams. Our focus is to build strong operational structures based on empowered local leadership teams balancing Inspirational Leadership and Operational Effectiveness utilizing our proven strategy "Operational Rhythm". Come visit us at www.thedutchmentor.com Proven Track Record in companies within the Health Care System, Productions, and Support Services. Accomplishments: 1. > $20M savings through supply change cost reduction strategies focused on 8 waste
2. > 10M in revenue recovery through behavior modeling technique and process controls 3. Increased Patient Satisfaction rating by 25%+ through the "Strive for Five" model 4. Improved "Defects per Million Opportunities" (DPMO) in Quality/Safety outcomes through process controls and daily management system application 5. Increased promotion rate by 10% by pipelining and developing next-level leaders 6. Improved KPI's by 10-15% through establishing "Business Intel Systems" and "Control Towers" References available on request to validate accomplishments and financial gains.
Jacobi Medical CenterAssociate Executive Director Patient Care Services, Medicine./Pediatric Service Line & Primary Care
Aug. 2011 - Nov. 2016Jacobi Medical Center & North Central Bronx HospitalSenior Executive of Patient Care Services and Medicine/Pediatric Service Line at a two Academic Hospitals with $645M annual revenue. Provide strategic, operational and financial direction to all Medicine/Pediatric In-Patient and Out-Patient Services which includes ~300 Physicians ~256 beds processing >14K discharges, and >150K out-patient visits • Senior Executive Physician Affiliation Contract management of ~350 Physicians with annual budget of ~$30MM
• Developed a strong Physician Management alliance to enhance recruitment & retaining strategies, improving quality, safety and core measures in AMI, CHF, Pneumonia, and nearly zero CAUTI’s/CLABSI’s on in-patient units in FY16
• Designed & Implemented Operational Rhythm & Leadership Development Program building a sustainable management platform for performance including Hospital wide LunchNLearn Leadership Series and developing internal Coaching Team
• Lead Coach & Mentoring Program including guiding 32 Senior Leaders to becoming Board Certified Fellows of American College of Healthcare Executives through Executive MBA like Co-Hort driven program
• Function as Senior Executive for DSRIP, ACO, PCMH, Health Home, and Demonstration Project leading to NCQA Level III recognition. Improving continuity of care among Residents from 15% to 58% • Lead Culture shift in Ambulatory Care Model based on risk stratification, co-location and integration of Behavioral Health Services into Primary Care
• Developed & Implemented strategies to meet “Triple Aim” initiatives through access, population health/panel management, and implementing Team Collaborative Care Model improving Hypertension control from 33% in January ‘12 to 64% in April of ‘16
• Lead Value Stream Analysis, Rapid Improvement Events, Projects and JDI across Service Line implementing Bedside Rounding, improving turnover times, from 15% to 75% of DC before 6PM, recovery of ~$3.5M through clinical documentation improvements
Air Methods Corp LifeNet of New YorkFlight Paramedic
Nov. 2003 - Dec. 2008Responsible for critical care assessment and medical treatment of neonatal thru adult population.
Nyack HospitalFacilities Administrator/Director Emergency & Ancillary Srvs • Facilities Administrator
May. 2003 - Aug. 2011Nyack HospitalSenior Executive in Facilities Administration leading operational management and performance improvement at 365 Bed Community Hospital with $245M annual revenue. Managed administrative, financial and operational excellence, including setting policy & operational directives for 11 internal departments (medical and non-medical). Oversee 80+ employees—including seven (7) managers—and annual budget of $10M - $15M in union environment. • Developed & managed annual Capital & Operational Budgets for Facilities Department
• Streamlined & Optimized Amerinet Trauma Contract reducing cost by 30% and equipment standardization amongst Orthopedic surgeons
• Developed & Implemented Policy & Procedures to exceed Joint Commission Standards in Environment of Care & Emergency Management leading to three successful surveys
• Led Construction TEAMs from concept through completion delivering projects on-time and on-budget including ED redesign, Pediatric/Oncology Wing, Infusion Centers, MRI/CT/PET Suites, HVAC systems and development of Facilities $60M Master Plan
• Key contributor with enacting the hospital’s “30-Minute Service Guarantee” for Emergency Department (ED), “no-wait” waiting room, “5-minute huddle” system. Streamlined patient triage, contributing to selection for Press Ganey “Compass” Award
• Designed Comprehensive Emergency Management Plan including Emergency Response TEAM
• Early adopter of LEAN/Six Sigma in 2004 utilizing improvement strategies to improve efficiency in Pharmacy Services, E&M, Central Services, Supply Chain and Customer Service Standards
Rockland Paramedic ServicesParamedic
Jan. 1993Primary responder to all 911 calls in Clarkstown Medic 3 area.
Intch is a Professional Networking App for the Future of WorkSee more people like Walter on Intch
100k+ people
130+ countries
AI matching
Get Intch if you'd like to
57246 people
8
CEO @ AssetData
16
Corporate Development Intern @ Solarex LLC
26
Digital Marketing Consultant @ Uberwood Agency
10465 people
15
Investor relations manager @ Exxonmobil cooperation
18
Sales+Project Mgt+Digital Mktg @ Freelance
15
Fractional CFO @ MaxPoint Advisors