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Work Background
MetabolicCustomer Service Representative
Jul. 2023 - Dec. 2023United StatesDuring my tenure at Metabolic Living, I honed my skills in addressing customer concerns with empathy, patience, and a steadfast commitment to finding swift and effective resolutions. My ability to navigate complex shipping procedures for international packages not only showcases my attention to detail but also underlines my dedication to meeting and exceeding customer expectations. I firmly believe that exceptional customer service is the cornerstone of any successful business. My commitment to providing unparalleled support aligns seamlessly with your companies reputation for prioritizing customer satisfaction. I am eager to bring my proven track record, strong interpersonal skills, and passion for delivering exceptional service to my customers!
Hyatus StaysShift Manager
Mar. 2023United States**Responsibilities:** - **Staff Supervision:** Manage and support team members, ensuring adherence to company policies and performance expectations.
- **Scheduling:** Create and manage work schedules to ensure adequate coverage for all shifts.
- **Training & Development:** Onboard new staff and provide ongoing training to enhance team skills and productivity.
- **Customer Service:** Address customer inquiries, complaints, and issues promptly to ensure satisfaction.
- **Inventory Management:** Monitor and control stock levels, order supplies as needed, and conduct regular inventory checks.
- **Safety Compliance:** Ensure that workplace safety procedures are followed and report any hazards or incidents.
- **Quality Control:** Ensure that products and services meet company standards, addressing quality issues as they arise.
- **Performance Monitoring:** Track employee performance and productivity, providing feedback and conducting evaluations.
- **Problem Solving:** Resolve operational issues or conflicts that arise during the shift.
- **Reporting:** Maintain accurate records of daily operations, including sales, expenses, and employee attendance.
- **Motivation & Leadership:** Provide guidance and motivation to team members to achieve both individual and collective goals.
- **Guest Reservations:** Assist guests with making reservations through booking platforms such as Booking.com, Expedia, Airbnb, and Vrbo.
- **Cancellations & Refunds:** Handle cancellations and process refunds as needed.
- **Stay Modifications:** Manage modifications to guest stays as required.
- **Review Management:** Address reviews left by guests after their departure.
- **Task Management:** Ensure all tasks, such as cleanings and deliveries of packages and parcels, are completed in a timely manner.
Medi ResponseCustomer Service Representative
Jun. 2022 - Jan. 2025South Africa
Gummi GardensElementary School Teacher
- Mar. 2023
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